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Park & Bailey - Caterham - Lettings

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

Fantastic estate agents, put the customer first and very responsive to questions! We were only looking for a 6 month rental and we know how hard it is to find, Josh managed to somehow negotiate a deal with an owner which I cannot thank enough! I would recommend to anyone who is looking or rent or buy locally

Reply from agent

Thank you for the review Sunny, happy to hear you would recommend us.

5.00 /5

I've rented a property via Park and Bailey for the last 2 years and I have always been impressed with the professional and friendly manner in which the staff have worked. As such, I'd have no hesitation recommending them too anyone. Thank you for making my rental experience both straight-forward and painless.

Reply from agent

Thank you for the review Stuart, we are pleased to hear you would recommend our services. We will pass your comments to the lettings team.

5.00 /5

I received service as a tenant from Park&Bailey Team. Both Charlotte and Josh were quite nice and professional. They helped us a lot during our stay and they were extremely cooperative and supportive during early termination of our tenancy contract. Thank you so much P&B Team

Reply from agent

Thank you for your kind comments and review Gursu. We're happy to hear you had a good experience when renting via us. We will pass your comments to the lettings team.

5.00 /5

I cannot speak too highly of professional service I have enjoyed from the whole lettings team at Park & Bailey. They are both efficient, friendly and informative within the whole process and I would highly recommend their business dealings. I am one very satisfied customer and would not hesitate to use them again. Congratulations to you all.

Reply from agent

Thanks for the comments Diane, we are always pleased to hear good feedback. Also, very happy to hear you would use us again.

5.00 /5

The team at Park & Bailey have been super friendly and efficient. Could not fault the service. The whole lettings process has been quick and easy and stress free. Thank you in particular to Charlotte and Josh.

Reply from agent

Thank you for the great review Sam, we are happy to hear you had a good experience when letting with us. We will pass your comments to the team!

5.00 /5

If I could give them 10 stars I Would. I have dealt with these guys for over 4 years and can honestly say you would struggle to find a more helpful,professional and efficient group of people anywhere. In all my dealings with them I never had one single problem and I cannot recommend them highly enough. It was an absolute pleasure doing business with Park & Bailey Lettings.

Reply from agent

Hi Rob, thank you for the great comments. Happy to hear you've had a good experience with us, and that you would recommend us.

4.00 /5

Well organised, informative and helpful throughout the process of securing a property to rent. Able and happy to communicate where and when requested. Overall a good, positive experience.PositiveResponsiveness, Professionalism

Reply from agent

Hello Paul, thank you for the review. We are please to hear of your experience and will pass these comments to the team.

4.00 /5

Customer service friendly!

Reply from agent

Hi Jerome, thank you for your kind comments and for taking the time to leave a review.

1.00 /5

Appalling. Absolutely the worst lettings agent I have ever had the misfortune to deal with. Zero communication.

1.00 /5

very good until I wanted to move out before my tennancy was up. had to pay fees for moving out, fees for leaving early. the property was left in an immaculate state. and new tenants were found to move in and pay all the fees for moving in. so they or landlord was not losing out on rent etc. poor customer service, rude and abrupt! wouldn't recommend park and Bailey in caterham valley.

Reply from agent

Hi Andy, we are sorry to hear that you were dissatisfied with the service you received. We endeavoured to provide the best customer service at all times, any fees charged were in accordance with our terms which were prior agreed & signed by all parties, and these were highlighted to you by email when you expressed your intention to terminate your tenancy early. Throughout the duration of your tenancy we had a very positive business relationship with you, so it is disappointing to have received this review. May we wish you all the best with your onward move.

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Address

25 Station Avenue, Caterham, CR3 6LB, UK, CR3

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