Hi Andy, we are sorry to hear that you were dissatisfied with the service you received. We endeavoured to provide the best customer service at all times, any fees charged were in accordance with our terms which were prior agreed & signed by all parties, and these were highlighted to you by email when you expressed your intention to terminate your tenancy early. Throughout the duration of your tenancy we had a very positive business relationship with you, so it is disappointing to have received this review. May we wish you all the best with your onward move.