Mixed experience. Seem to have all the good properties in Caterham. V. Efficient during taking out a contract, and were really impressive. Coming to the end of a tenancy now and their communication has been very poor. Discussions of terms do not seem to be recorded and "I will get x to call / email you back" equates to: "they will not call."

Don’t normally leave reviews as never have had such a bad experience. We viewed a property and knew straight away we wanted to rent. Offered the asking price which was then a waiting game (slow to get back to us). We got news our offer had been accepted which was great news to us and our family. Straight away we started preparing , contacting energy providers , ordering items ready to move etc. We then received an email days later after agreeing the price , saying a higher offer had now been offered and accepted. No attempts of a counter offer had been made by the estate agent even though a verbal agreement had been made. This is morally wrong but legally nothing can be done. Very unprofessional. Not much else to say, Avoid!NegativeProfessionalism