Really bad end of contract management for tenants. Will charge you for the sake of charging you something. Disappointed in their service after being a tenant with them for so long.

Well whatever you do if you have pets and they say it's fine make double sure before you pay your deposit as they have now said no pets and won't give all the deposit back. Just a warning to people.

I am only giving 1 star because i cant give 0 we were rented a property and assured by the lady showing us the house that we could have a 6 month rolling contract we were given permission to update the house as it desperately needed it which obviously means spending money never once were we told the house could be put up for sale anyway to cut a long story short after 16 weeks we were given our 2 months notice after having made to measure blinds fitted a new carpet in bedroom and tiling started in kitchen plus much more i feel we were decieved as we were informed by the owner they knew that the property could be put up for sale its a disgusting way to treat hard working people i would like to respond to the reply i have got Denise the beneficiary of the property informed us that she told northwood that the lady was in a home and not very welland northwood should have told us that information before they rented it to us so could we could have made our own decision weather we rented it instead of promising us a 6 month rolling contract and telling us we could make changes and spend money on the property that there would be no problem with that we could make it our home while maybe you think an apology is enough it cost us an awful lot of money and we put our trust in northwood and we were decieved and its a disgusting way to treat people

***IMPORTANT READ THIS BEFORE CONSIDERING THIS COMPANY*** I rented a house from them that was infested with flees, this was 1 year ago, i basically had to beg to get it fumigated they told me i could go home the same day and all would be well, after a few days the flees were back, i ended up having to throw out around £2800 in clothing, bedding, furniture and upholstery. after the 3rd fumigation the flees were still there. i had to take some of the dead flees in a baggy when told them i was moving out and would not be paying any further rent for them to accept the matter. all received back from them was £150 and a few emails demanding outstanding rent. I would never rent from these again and have steered many people away from it, i lost my job as a result of the infestation, not to mention the social impact it had, who wants to be friends with a guy who 1000s of blood drinking house guests, because i could no longer live there and they refused to put me up in a hotel i had to live at my parents. I really should take legal action and in hindsight i should have been seeking legal advice while the process was on going. might i add that in their big book of rules the section to do with infestation says the tenant is responsible for paying for any fumigation after renting the property, unless Northwood accept that it is their fault. now considering they never asked me to pay i would say that is irrefutable evidence that they take 100% of the blame I feel cheated out of money, and I'm shocked that 1 star is the lowest i can give. if anybody from Northwood Carlisle reads this i will be willing to discuss a full refund of all monies you received from me and compensation for the damaged items.