Unhelpful with lack of transparency in communication. We wanted a virtual viewing (which most of the rental market undergoes now!) as we adored a property and received hasty responses until we requested a virtual viewing (plenty of other places in Carlisle we have experienced this with too). Despite being upfront about our interest, we communicated we are willing to pay the holding fee and deposit immediately and asked how to take it forward and having sold a home last month (so money wasn't an issue) and being able to move in as of September. It seems anyone coming from down South local agents gatekeep to keep locals in with physical viewings, is all I can assume from being ignored. Never had these issues with previous renting places such as OpenRent, who are accomodating online with people moving / relocating. Very unhelpful as we just want to rent before purchasing a home in the area to be sure if we prefer that area or any of the surrounding areas. I don't usually write negative reviews, but the ongoing tireless property hunt in the rental market is insane, seems absurd to turn down a financially secure family on their journey for their forever home area. Can only hope going forward there's better honesty and communication from this branch with people wanting to rent, rather than ignoring them, instead just communicating the real concern / issue, as then buyers may feel less fatigued and confused in the process

Would not recommend. You are ignored and fobbed off when serious issues occur in properties and secret hidden charges mean you do not get your deposit back at the end of the tenancy. Although the property we lived in was decent from start to finish there were issues and members of staff will lie to you and ignore requests for the most basic of things.

Rubbish. Don't respond to calls or emails. Avoid at all costs.

Wouldn't rent or buy of Northwood.NegativeProfessionalism

I normally do not leave poor feedbacks but just want to warn other customers and feedback my bad experience. I rented a property with this agency. On handover landlord herself expressed her satisfaction with cleaning level and have hd no complaints. I have emailed agency about handover and asked if deposit can be returned. Well it took 3 months and an adjudicator to get deposit money back in full. 3 calendar months to receive your own money back. Agency never explained what is the issue. They kept suggesting that landlord doesnt want to return my money in full because she is not happy with the fact that i can not provide receipt from carpet cleaning company. I used professional cleaning by the way and fully repainted all walls. My contract did not asked for this my it was my good gesture. House was left spotless. Agency confirmed that carpets are satisfactory cleaned but they decided together with landlord to keep my money blocked in deposit company just for no reason. They actually sounded very irritated and in some moments suggested i speak to landlord myself. I had today receive an adjudicator decision that there was no grounds for claims and money in full returned. I am disappointed that someone can just simply hold your money for no reasons and any explanations. I have rented before and never though such things can happen at all. Avoid this company at all cost to spare yourself from unnecessary stress.NegativeProfessionalism

Let's say that their customer service is not the best in town. If you rent from Northwood take your time and go through everything that seems not right (although you might risk to "lose" the property you're interested in, if you complain too much) Keep everything email documented.

As someone who has been looking for a place to let, I have not had a good experience with Northwood. Northwood advertises a lot of their properties to let many weeks in advance of them being available to view (because the current tennant is still living there for many weeks after initially advertised), I assume this is because they provide landlords guaranteed rent even if their property is vacant so they are motivated to advertise early and get new potential tenants lined up. This unfortunately has led to me experiencing terrible service as someone who has been trying to find a place to rent in a somewhat desperate situation. I initially contacted Northwood wanting to view two properties, one was available and the other I was added to a waiting list. I was told I would receive a confirmation email however it never came, I also in later dealings with Northwood had them check my contact details many times, however I never received any communication from them. On viewing the first property I had some concerns about an unusual heating system, the agent who let me into the property to view said she would email me additional details about estimated running costs the next day, and because I hadn't received the earlier confirmation email I gave my email address again. I didn't get that email nor was any additional communication by email or phone made to me. I later saw the property had been taken off the market so I assumed someone had taken it so there wasn't any value to sending me those details. Fair enough, however I thought it would have been nice if Northwood had confirmed that with me directly instead of being silent and leaving me to figure out that myself. I was very interested in the other property and waited for a call back to arrange a viewing. After not hearing anything for a good while, I gave them another call to see if it was available to view and I was told it was still not available to see but it would be expected to be available within a couple days, I was told to wait for a call to arrange a viewing and I once again confirmed that my correct contact details had been taken, but I never heard anything about that property again. With two properties gone, I once again called to ask about two newly advertised properties. To no surprise they both were unavailable for viewing for a few weeks and so I was added to a waiting list, and once again I made sure that my contact details were taken correctly. I never heard anything again about these additional two properties I had asked to see. Altogether my experience with Northwood has been very poor and stressful. The lack of communication from them really impacted my self confidence as an individual with learning disabilities. I can't help but feel like I had been added to some kind of blacklist after perhaps making a bad first impression when I viewed that first and only property. I appreciate there's a good chance this has all been coincidental, however I strongly feel like my ill feelings could have been mitigated had Northwood made some effort to actually communicate with me to keep me informed. I thankfully was able to find a place with another agent, someone who was very clear in their communications to me. After my experience with Northwood I felt that I was going to struggle to actually find a place to live by the time I needed to, but I was incredibly surprised that this other agent actually called me back the same day and said they would be able to let me view the property that same day once they closed their office. Some agents are much better than others it seems. Should I need to find another place to rent in the future, I'm certain I will be filtering out any adverts from Northwood.NegativeResponsiveness, Quality, Professionalism

Terrible service