Great customer focus from agent

I've used PM Premier to rent my first property. Not knowing the how, what and why's when it comes to property rental PM Premier helped with all the details of getting the property rented ensuring suitable tenants to occupy the property. There ongoing support has been invaluable.

The letting service provided by Manning Stainton has been generally satisfactory, especially John Sheader, whose prompt communication and efficient handling of issues have been very helpful. I would like to suggest two areas for improvement: 1. After a tenant pays the holding deposit, it would be very helpful to provide a confirmed move-in date. This would greatly benefit new tenants and help reduce potential financial losses. For example, it would allow them to give timely notice to their current landlord, arrange school transfers for their children, organise broadband relocation, and schedule furniture deliveries. 2. The check-out report provided at the end of the tenancy could present a more neutral description of the property’s condition, in order to avoid unnecessary disputes during the deposit return process.

Really hoping that things improve but honestly, so far, I wouldn't recommend; there seems to be poor communication flow between landlords and letting agents (un-notified entry from Fire services, landlord selling property with CPS - 4 weeks into tenancy so far).

Please be aware, if you place tenants in your house through this business, they will not allow you to enter your own property again for any reason if it is tenanted. I have 4 houses with them, one has been abandoned, I told them that it had and they didn’t even my email telling them. The market rates being charged for all our tenants are drastically under market value. They allowed over £7,000 of rent arrears to occur, recommends eviction proceedings and then did nothing. THIS BUSINESS WILL PREVENT YOU FROM ACCESSING YOUR OWN PROPERTIES. The photo below was from a tenanted property, I was told they had done inspection, They didn’t provide any evidence of inspections recently, and the beautiful house that I decorated and was freshly carpeted is ruined. Thousands of £££ to repair and £££££ lost in rent. Obviously I’m concerned that they are not looking aster the other houses, But I’ve been told I can’t enter under any circumstances. They were going to allow a lb estate agent in last week but that got concept on tv wished of the other 50% shareholder. Be very careful who you invest with. I’m dealing with a solicitor, but it’s going to be a long and painful process. Shocking business, Andrew and Nick I will see you in court my lovelies.

Unresponsive to complaints. No consideration given to neighbours when you move a noisy young family, into a poorly sound-insulated building.

Very disappointing service overall. Poor communication and continuously having to chase for answers. They failed to carry out thorough checks on the financial status of a prospective buyer, resulting in significant time wasted and money lost. Regular inspections were also not undertaken on the tenanted property.

Litter horrible guess who leaflets all over the street, if anything irresponsible advertising like this will reduce my house value ! Do not use!

The letting station thought Christmas Eve was the perfect time to deliver our no fault eviction notice. After living in this house for 7 years they chose that day to tell us. I feel that Sean only had the landlords interests at heart and really didn’t care about the tenants. 0/10 definitely wouldn’t recommend unless you like snakes 😂

Start of tenancy: We are new tenants with Manning Stainton. We had mainly dealt with Jan during the viewings, Kimberley/John during the referencing process and Kay during the key …