Hi Rob Thanks for your comments but given I know the young lads just trying to earn a bit of pocket money I doubt very much they have "littered all over your street", please provide any proof you have and I will absolutely speak to them and ensure any wrong doing, proved to be the correct, will be acted on accordingly. We are just a small business trying to get out brand name out there. I am sorry if you are not happy with that, but alas we do not have huge budgets for advertising and so a local leaflet drop is one avenue we have explored. Maybe rather that slate us publicly, a simple phone call in for a chat might be a more proportionate and appropriate reaction. I am happy to discuss if you want and am in every day from 9 - 5.30pm.

We are really sorry you feel that way but ultimately we have to act on a landlords instructions as its his property. We did call and email before the notice was sent to try and soften the blow but we have to do what the landlord instructs us to do. We are paid by the landlord and our reviews show we do care about our tenants but we can't act against the person that pays the bills. We can try to help to find another property if that helps. Once again we apologise for the timing but there is never a good time to serve a notice.

Hi Shahenaz, Let's be honest here, we have received multiple complaints about partying at a property we manage (yours and your partners). This has been a regular occurrence and we have to respond to this type of complaint, whilst we are not saying any cigarette butts are yours, there was a strong smell of cannabis coming from your flat that was reported to us by multiple third parties including concierge. We are currently trying to help you as we have been told you are no longer with your partner and are in a joint and several contract, so this review has left us a bit bewildered. The only favouritism to your partner is that he hasn't been partying until the early hours and causing other residents and the concierge a lot of problems. When we get reports of anti-social behaviour we have a duty of care to do something about it and given we would not renew the tenancy and you both wanted to amend the contract to be in a single name. it leaves us in a difficult position. What you need to understand is that we are just doing a job and protecting our client (the landlords) significant investment whilst trying to help you get out of a joint contract that you are liable for regardless of what happens. Regards The Letting Station

Hi Mr Brownstone, I am confused by this review as we have absolutely no records on our database of ever dealing with anyone one called Brownstone also as there is no narrative and I am keen to find out what the problem is. If you can let us know who you are I can look into any issue you have had with us.

Dear Mr Aslam. Whilst I am sorry to hear of your dissatisfaction with your aborted purchase of the property, you should understand that the reasons are outside of our control ‘as an agent’ and are in fact in the main as a result of Covid-19 and the government’s position on tenancies and evictions but also as a response to your attempt to push the vendor into accepting a large reduction against the purchase price at a late stage in the transaction. The vendor (not us) has therefore chosen to withdraw from the sale! Tania and I have always acted to assist you and your family in your attempted purchase, but with our client now withdrawing from the sale please understand that such decisions are that of our clients, not personal and out of our hands. We took two telephone calls yesterday from you but have not had a chance to call back but feel this review is a little harsh given the actual facts. Andrew is more than happy to call you but really this is in the hands of solicitors who are paid for this bit of the transaction and all we are doing is acting between you and the vendor for amendments and to pass on information. Once again we are sorry this has fallen through but remind you this has absolutely nothing to do with us as an estate agent as we have no control over if and when an owner sells their property and I would remind you that we do not get paid a penny for our work until the property is sold and completed and as such will now not be getting paid. Regards The Letting Station

Hi Hannah Can you give me more details please as I need to investigate this for you. I have checked our system and cant see any record of anyone with your name in any of the systems we have. In answer to your accusation about the reviews I am happy to personally prove every single review to you with the relevant details and would also like to point out that all our reviews are independently checked so this is just not true. Google would also pick up on fake reviews and penalise a company for them. If I can ask you to contact me personally I will investigate this in full my email is nick@thelettingstation.co.uk