Enquired about a studio flat by email and heard nothing, so called to enquire and was told I'd be emailed with viewing information. The flat has now been let. Thoroughly disappointed with the service.NegativeResponsiveness

It's OK still haven't heard of the landlord about the property fixings etc

The only reason they get two stars is that Kate was helpful and communicative. But dealing with the rest of the team was a communication and organisation nightmare. Simply cannot recommend using.

I rented a property through this agency and do not recommend them. Communication was poor, and they were often unresponsive to concerns I raised. When it came time to move out, they attempted to charge me for bogus damages and tried to take my entire deposit, despite me fulfilling all my responsibilities. Their charges were unfair and unreasonable, and they did not act in good faith. I would especially not recommend dealing with Ben, as he was consistently rude, dismissive, and unhelpful throughout the entire process.

I rented a property from this estate agent last year, and my experience was very disappointing. The team was unprofessional and rude, with poor communication throughout my tenancy. They were dismissive of concerns and provided little support when needed. I would not recommend working with them.

Not recommend this company, very bad experience, they ask all of the deposit money. The faults are from landlord or with the this agency. Beware of this agency. If you go the office will be disappointed because no one welcomes.

I am writing to express my dissatisfaction with the service I received during my recent visit to your office. Upon arrival, I was not greeted properly nor asked to take a seat, which I found unprofessional. Additionally, my details were not taken correctly, and I was dismissed with a vague promise of a follow-up. It was also disheartening to hear that the property I was interested in was unavailable due to multiple bookings, a detail that was not updated on your website. This oversight resulted in unnecessary expenditure of time and money on my part. I hope this feedback will be taken constructively and that future clients will have a more positive experience.

Disgraceful letting agency run by Ben. He is rude, very unprofessional and shows no customer care. Apparently the only person who can deal with any deposit queries.

Went to view a place and registered our interest. Said it was available at the end of month (1 week time). 2 weeks later, not heard anything and when I called, they said it was still available. Called them up three times in total, twice nobody had a clue and the boss was away, then they said she'd be back Monday, so we called Monday, and they said it was still available. Shocking customer service and due to that, I'd never use their company. Just imagine living in one of their apartments and constantly talking to a brick wall.

Tenants avoid at all costs. Having experience with Northwood as a tenant and reading reviews, they may provide a good service with sales but this is definitely not the case for rental properties. Our deposit was not protected within the legal timeframe, they tried to insist we take out tenant liability insurance, provided by Northwood (of course) and even called for a quote on my behalf. Emails regarding maintenance issues went unanswered, landlord was actually an employee of the company and when we went to citizens advice due to the landlord turning up unannounced, threatening servicing notice if we didn’t agree to something, we were informed the landlord was not registered, after 18 months of us being in the property. Northwood clearly don’t carry out appropriate checks when working with landlords.