We use cookies to give you the best online experience. By using our website you agree to our use of cookies in accordance with our cookie policy & you agree to the site's terms & condition

Martin & Co Camberley

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

My daughter was renting for nearly 3 years never met her landlord never got in touch none of the repairs was done when she moved in now saying may not get all deposit back she was left with broken catches on windows blown windows floods from upstairs 3 times ruined her kitchen no one came to check work needed no hot water in sink in bathroom for 2 years the answer when she did hear back was landlord spent money on new carpet I would touch that flat after being in there and gave good clean fir check out I pity next person no one at man and co gave a toss how she had to live.

Reply from agent

Thank you Julie for your review although I believe you have left this for the wrong agent. Mann and Co are a different compnay to us

1.00 /5
29.09.2021

Very unprofessional, had a booking today and no one has shown up - only to have been told by another couple that the viewing had been cancelled due to the owner feeling ill. No one called, no one emailed. How do these people work as estate agents - I have no idea. One lost buyer. Don’t bother with them.

1.00 /5

Management agents that don't.manage ..and let urgent repairs go unfixed ..putting peoples health at detriment !!!

Reply from agent

Thank you Jayne for your reveiw although I think you may have the wrong agent or office? We have no record of you ever having been a tenant of ours and as such would greatly appreciate you removing the reveiw and directing it to the correct agent. Regards Giles Mugford

1.00 /5

As you can see from the attached email, I was threatened by the director of the company for writing - what he sees as - a 'slanderous' review, and to take it down. Slander is a false malicious statement in order to damage a reputation, but none of it was false. In order to be transparent, I am prepared to re-write my review with images as evidence of my issues if they are not resolved professionally and promptly by all parties involved. Read the attached email and make the decision for yourself as to whether you want to deal with a company like this, regardless of your reason for engaging with them. I moved out of a property almost 2 months ago and have still not received any formal communication about a check-out inventory and getting my deposit back, which was about £800. Now they are refusing to engage. If necessary, I will proceed with, and provide evidence for, any formalities of mediation/claims/complaints via the appropriate channels including Citizens Advice, the Tenancy Deposit Scheme, and The Property Ombudsman if they fail to promptly resolve directly, amicably, and respectfully. The final review is up to them decide by the actions.

1.00 /5

No one has come back to me! So no comment. Obviously to me Camberley branch is all the worse since Ray went to another branch!

Reply from agent

Thank you Miss Johnson for your review however I feel that it is unfounded and I am a little confused as to why you would leave us negative feedback since our last contact which from our records was in March 2018. As far as we are aware you had found suitable accommodation for you and your dogs which has always been the challenge as you are aware when we have spent considerable time and energy in securing you a property. I am unsure what has driven you to leaving this reveiw after nearly 2 years since your last contact with my office but I find it rather slanderous and I respectfully request that you remove your feedback from google. If you truly believe that we have in someway failed in our service level to you whilst searching for a property I would very much like to discuss this with you further and request you reach out to me personally on 01276 691510. Kind regards, Giles Mugford - Managing Director

1.00 /5

No one has come back to me! So no comment. Obviously to me Camberley branch is all the worse since Ray went to another branch!

Reply from agent

Thank you Miss Johnson for your review however I feel that it is unfounded and I am a little confused as to why you would leave us negative feedback since our last contact which from our records was in March 2018. As far as we are aware you had found suitable accommodation for you and your dogs which has always been the challenge as you are aware when we have spent considerable time and energy in securing you a property. I am unsure what has driven you to leaving this reveiw after nearly 2 years since your last contact with my office but I find it rather slanderous and I respectfully request that you remove your feedback from google. If you truly believe that we have in someway failed in our service level to you whilst searching for a property I would very much like to discuss this with you further and request you reach out to me personally on 01276 691510. Kind regards, Giles Mugford - Managing Director

1.00 /5

Very disappointed in the communication abilities of this Estate Agent. We were given the impression we were waiting on a response from a Landlord, when in fact the property had already been let, subject to completion. We wasted 5 days of our time, including numerous phone calls to this Agency, who did not get back to us, despite saying they would. In the end, after being provided with full disclosure of the situation, we were told a decision would be made over a weekend and we would be contacted - to date, nobody has had the courtesy to contact us.

Reply from agent

Good afternoon Mr Wadsworth, thank you for your reveiw. I am of course disappointed to hear of your experience I would like the opportunity to personally reveiw what has happened in this case and how and where we have fallen short of our high customer service expectations. Please contact me on 01276 691510 Regards Giles Mugford - Director

1.00 /5

Very poor customer service, have been without bathroom taps for 4 months now since first raising it, same excuse each time of chasing the landlord but no resolution or escalation...

Reply from agent

Thank you Sam for your review to which I am of course disappointed to see. I will be reviewing your situation personally and I will be in touch. I do understand that the situation has been resolved which was reported on the 5th August

1.00 /5

Thieves !! Made me leave a day earlier from my rented house and never returned my money ! Would never use this company again...

Reply from agent

Thank you for your review although we are of course disappointed to see that you have not been satisfied with our service. Please contact me so that I may look into your case personally, we do not of course force anyone to do anything but I would like to review this situation and hopefully find an amicable resolve. Giles Mugford. Managing Director

1.00 /5

Overcharge unprofessional service!

Reply from agent

Thank you for your review Lee and apologies for your experience. I would personally like the opportunity to discuss the details of your complaint if possible to understand where we have fallen short of your expectations - Giles Mugford - Managing Director - 01276 691510

Contact details
Sales Phone:

01276 691510

Sales Email:

camberley@martinco.com

Opening hours

Unknown

Address

7 High Street, Camberley, Surrey, GU15 3QU, South East, UK, GU15

About

We specialise in buying, selling and letting properties in Camberley and the surrounding areas of Bagshot, Frimley, Lightwater and Sandhurst, and have been providing advice, guidance and support to our customers since 2010. As the Owner and Managing Director of Martin & Co Camberley, Giles Mugford brings more than 16 years of industry experience as a landlord himself, with expert local knowledge. Giles and his team are passionate about finding the right property for the right people. Centrally located on Camberley High Street, Martin & Co has a reputation for providing an efficient and reliable service across both residential lettings and house sales. So whether you have a property for sale or you are looking for a house to rent, our team at Martin & Co Camberley is always on hand to find the best solution to suit your needs, please do get in touch.

Our team

No team information available

No memberships information available

No marketing information available

No memberships information available

No marketing information available