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Martin & Co Camberley

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
2.00 /5

Good properties for sale but massive lack in communication. Very long awaiting time for response, issues with viewing booking. I lost 2 properties because no one replied to me. Have been informed about removing property from the market 10 mins before viewing.

Reply from agent

Thank you Krzystof for your review. It is of course disappointing to see that your experience of our service was not positive and in line with our own very high standards. It has been a very fast paced market hich I understand has led to some disspointment. I can only apologies for your experience and hope that we may be able to assist you again in the future and redeem ourselves in your mind

2.00 /5

Good properties for sale but massive lack in communication. Very long awaiting time for response, issues with viewing booking. I lost 2 properties because no one replied to me. Have been informed about removing property from the market 10 mins before viewing.

Reply from agent

Thank you Krzystof for your review. It is of course disappointing to see that your experience of our service was not positive and in line with our own very high standards. It has been a very fast paced market hich I understand has led to some disspointment. I can only apologies for your experience and hope that we may be able to assist you again in the future and redeem ourselves in your mind

1.00 /5

Good at wasting time.

1.00 /5

If you want to spend a lot of time and nerves to resolve any issues, then you can use the service of this agency. Since emails are not answered not during the rental process, not after the end of the rental. Be prepared to wait up to 6 months for your deposit to be returned. Terrible attitude towards customers!!!

Reply from agent

Thank you for your review and we are very sorry to hear of your dissatisfaction with your experience of our service. I will review your tenancy personally and revert back to you. Giles Mugford, Director

1.00 /5

This was the worst customer service I have ever seen. Failure to comply with the terms of the signed agreement. Completely ignoring incoming emails. Thanks to the agency for the bad experience

Reply from agent

Thank you for your review and we are very sorry to hear of your dissatisfaction. I will be reviewing the grounds of your complaint personally and will be in touch. Giles Mugford. Director

1.00 /5

Shocking customer service, poor communication, terrible experience with this company. We viewed a property on Friday 19th, made an offer on the property via email to the member of staff that showed us the property that afternoon, have been calling since and he has not bothered to return a single call of ours, even worse we have now gone on to the listing today 23rd and it has been let elsewhere, still no acknowledgment or response of anything from the member of staff there, even his own colleagues didn't understand why he was not returning our calls or communicating with us, very unprofessional. Very disappointed with the service provided by Martin & Co Camberley.

Reply from agent

Thank you for your review. We are very disappointed to hear of your experience and this is being investigated by the director. He will personally come back to you once the details have been reviewed. We hope that we still may be of service to you and redeem ourselves from your current experience

1.00 /5

Did not have the decentcy to tell me I was not suitable or that the property had come under offer an was accepted. Waited a week before phoning them I asked what I would need to get the property he said he would reply unless I called I would still be waiting g now waste of a viewing avoid.

Reply from agent

Dear Kerry Warren, We sincerely apologize for the oversight and any inconvenience caused. We strive for clear communication and regret falling short of your expectations. Your feedback is invaluable for improving our service, and we've implemented measures to ensure prompt updates for all our clients. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in

1.00 /5

Never called back to so many left messages. Never turned up for appointments. What is this place?

Reply from agent

We are very sorry to hear of your experience with our office.

1.00 /5
Reply from agent

Thank you Helil for your review. I am disappointed to understand that we have fell short of our high standards in customer service and would welcome any specifics as to your experience which has led you to leave a negative review. Please contact me on giles.mugford@martinco.com

1.00 /5

My stepson rented a place for a year. Faults reported when he moved in with promise of repair. The place was full of mould which nothing was done. Now they don't want to return deposit. Absolutely disgusting, non professional bunch of thieves. Do not use this company under any circumstances.

Reply from agent

Thank you Alison for your review to which the contents obviously concerns me. Please do contact me directly so that I may review your complaint personally on giles.mugford@martinco.com. It is worth pointing out that 9 times out of 10 mould is caused by atmospheric moisture rather than a property failing however I will investigate this once I am aware of the property and circumstances . Also, we as an agent do not benefit in any way from deposit disputes. A tenants deposit is held to protect the landlord and as I am sure you will be aware the deposit is protected by a government led scheme to which there is a redress. I am keen to understand the details of your stepsons tenancy and to resolve any dissatisfaction and provide a fair outcome to all parties. Regards, Giles. Company Director

Contact details
Sales Phone:

01276 691510

Sales Email:

camberley@martinco.com

Opening hours

Unknown

Address

7 High Street, Camberley, Surrey, GU15 3QU, South East, UK, GU15

About

We specialise in buying, selling and letting properties in Camberley and the surrounding areas of Bagshot, Frimley, Lightwater and Sandhurst, and have been providing advice, guidance and support to our customers since 2010. As the Owner and Managing Director of Martin & Co Camberley, Giles Mugford brings more than 16 years of industry experience as a landlord himself, with expert local knowledge. Giles and his team are passionate about finding the right property for the right people. Centrally located on Camberley High Street, Martin & Co has a reputation for providing an efficient and reliable service across both residential lettings and house sales. So whether you have a property for sale or you are looking for a house to rent, our team at Martin & Co Camberley is always on hand to find the best solution to suit your needs, please do get in touch.

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