My friend shubham apply property to rent this agency he refused my friend application but my friend provided all documents and my friend said am agreed to deposit 3month advance rent but they said my head office refused I am understand but why waste time and without any reason refuses I highly not recommended this place

Went to look at a property with the agent, afterwards I emailed stating my interest (which I was told to do) and then heard nothing back at all! Waste of time and I came up from Kent to view the house so won't be using them again!

Morning am meet with my friend shubham they unhappy reason for he apply house to rent he asked me my wife pregnant I really need house applying application with Martin and co agency they refused application without any reason not recommended.

I applied house for rent and all documents i provide and advance also but at the moment they said sorry without reason . Hate this service guys don’t recommend this .

As young, professional, newcomers to the world of renting, our experience with Oliver nearly put us off trying to find a house altogether. We were left between a rock and a hard place when we asked for a second viewing after being chosen first by the landlord (due to my disability and inability to get to the first viewing with my partner), as Oliver told me that the landlord was unsure of us if we were unsure. Oliver knew the details of my circumstances but left us feeling that if we wanted somewhere to live, we had to pay up - so I paid the £200 holding deposit. As we went through referencing, my partner failed on the grounds of an undisclosed CCJ - something neither of us knew about. I tried tirelessly to work with Oliver to find a way to work with this information and keep the house, but he was more interested in flash side of the job, rather than doing any actual work. I submitted a SAR to find out more information of the supposed judgement and even ask to be referenced alone - but was told I didn’t reach the threshold salary. I then started to research the referencing guidelines for tenants, where I found that I could have been referenced alone as I had a guarantor - something which, again, Oliver knew I had. Eventually, Oliver said the only way to be able to move into the property was to pay a shortfall of £2000 upfront, which just wasn’t feasible. We lost the property and was told I would not get my holding deposit back on the grounds of an undisclosed CCJ, to which I asked how can I do anything with something I don’t know about - Oliver’s predictable response was ‘I don’t know how to answer that’. I still have not had my holding deposit back, despite not being the ones to pull out of the situation - Oliver made that decision for us. Absolutely fuming, will never recommend and have avoided all properties to let by Martin & CO since.

I cannot believe how poor Martin and Co Bury St Edmunds are. I understand during Covid things are slower and staff are stretched however every other estate agent I have dealt with through the pandemic have been working without any change in service. Me and my partner are currently about to complete our sale and become chain free and are keen as mustard to buy a new property and I requested details for 2 different properties through right move, called 4 times twice leaving messages and then twice leaving my details with someone supposed to 'call me back when they have time' to arrange viewings and 3 weeks later and numerous emails to them (without a single reply) I’ve had no contact. Both properties we were interested in on rightmove are marked SSTC (3 weeks later from our initial contact) which is disappointing for us as it would have been nice to at least see the properties but equally not the end of the world as there will be others out there for us to buy. However if you are thinking of selling your house through them, don’t. Bear in mind our position, which they are well aware of from calls and emails, and this is how they treat potential buyers. They won’t come back to us to arrange a viewing on your property. You could be missing out on offers if they're marketing it. Extremely disappointed.NegativeResponsiveness, Quality, Professionalism

I cannot believe how poor Martin and Co Bury St Edmunds are. I understand during Covid things are slower and staff are stretched however every other estate agent I have dealt with through the pandemic have been working without any change in service. Me and my partner are currently about to complete our sale and become chain free and are keen as mustard to buy a new property and I requested details for 2 different properties through right move, called 4 times twice leaving messages and then twice leaving my details with someone supposed to 'call me back when they have time' to arrange viewings and 3 weeks later and numerous emails to them (without a single reply) I’ve had no contact. Both properties we were interested in on rightmove are marked SSTC (3 weeks later from our initial contact) which is disappointing for us as it would have been nice to at least see the properties but equally not the end of the world as there will be others out there for us to buy. However if you are thinking of selling your house through them, don’t. Bear in mind our position, which they are well aware of from calls and emails, and this is how they treat potential buyers. They won’t come back to us to arrange a viewing on your property. You could be missing out on offers if they're marketing it. Extremely disappointed.

I cannot believe how poor Martin and Co Bury St Edmunds are. I understand during Covid things are slower and staff are stretched however every other estate agent I have dealt with through the pandemic have been working without any change in service. Me and my partner are currently about to complete our sale and become chain free and are keen as mustard to buy a new property and I requested details for 2 different properties through right move, called 4 times twice leaving messages and then twice leaving my details with someone supposed to 'call me back when they have time' to arrange viewings and 3 weeks later and numerous emails to them (without a single reply) I’ve had no contact. Both properties we were interested in on rightmove are marked SSTC (3 weeks later from our initial contact) which is disappointing for us as it would have been nice to at least see the properties but equally not the end of the world as there will be others out there for us to buy. However if you are thinking of selling your house through them, don’t. Bear in mind our position, which they are well aware of from calls and emails, and this is how they treat potential buyers. They won’t come back to us to arrange a viewing on your property. You could be missing out on offers if they're marketing it. Extremely disappointed.NegativeResponsiveness, Quality, Professionalism