From the outset Tamara was professional and enthusiastic. It is because of her that the sale went through, she was tireless in striving to get the best price for me as well as chasing other estate agents and solicitors. When she was not available Ellie stepped very ably into the fray. It was obvious that they knew my house and talked regularly about it. I cannot recommend Martin and Co highly enough. Absolutely fantastic, leaving other estate agents in their wake and showing them how it should be done!

Lettings were brilliant! So organised and so helpful! They are let down by the staff in property management, rude and not helpful, don't place calls with contractors in a timely manner at times.

Very unprofessional agent Matt. First showed us house Charles place Bury st Edmunds then took our "application" on the phone what it was name and what we earned. After 30mins got email that we declined! Second husband called about different property Northen rose close to arrange viewing, Matt never got back to him! Called again spoke to lady, she said Matt was busy and call us straight back what its never happened! And we noticed that both still on the market! Dont say that it is no record from to try contact you! I got emails with enquiries from myself Dovile Sherman to Martin and co!

Very unprofessional agent!

Be careful with your deposit. This company is very sneaky and will take at least half of it for 'cleaning' and minor damage which should come under wear and tear if you're an occupant of the house/flat for a certain period of time. They WILL NOT take this into account which is illegal. They will also avoid or defer discussions on the matter to other companies like DPS which makes it harder to claim your deposit back. They will also ignore black mould in a bathroom, even when asked to do something about it, and were slow to reply (weeks) on anything financial. Untrustworthy, unscrupulous and thieving.

They take the holding deposit and then forgot about you. Be carefull with those types of scam.

This is the worst estate agents I've ever dealt with,they take your holding deposit and refuse to refund it and they are so unprofessional and rude and have absolutely no professional skills. I sent them every piece of evidence stating what they needed to know and they still said it's not good enough! I am a single occupant and a nurse and I get treated like utter rubbish because I'm single and doing it alone. Would not reccomned them.

As young, professional, newcomers to the world of renting, our experience with Oliver nearly put us off trying to find a house altogether. We were left between a rock and a hard place when we asked for a second viewing after being chosen first by the landlord (due to my disability and inability to get to the first viewing with my partner), as Oliver told me that the landlord was unsure of us if we were unsure. Oliver knew the details of my circumstances but left us feeling that if we wanted somewhere to live, we had to pay up - so I paid the £200 holding deposit. As we went through referencing, my partner failed on the grounds of an undisclosed CCJ - something neither of us knew about. I tried tirelessly to work with Oliver to find a way to work with this information and keep the house, but he was more interested in flash side of the job, rather than doing any actual work. I submitted a SAR to find out more information of the supposed judgement and even ask to be referenced alone - but was told I didn’t reach the threshold salary. I then started to research the referencing guidelines for tenants, where I found that I could have been referenced alone as I had a guarantor - something which, again, Oliver knew I had. Eventually, Oliver said the only way to be able to move into the property was to pay a shortfall of £2000 upfront, which just wasn’t feasible. We lost the property and was told I would not get my holding deposit back on the grounds of an undisclosed CCJ, to which I asked how can I do anything with something I don’t know about - Oliver’s predictable response was ‘I don’t know how to answer that’. I still have not had my holding deposit back, despite not being the ones to pull out of the situation - Oliver made that decision for us. Absolutely fuming, will never recommend and have avoided all properties to let by Martin & CO since.NegativeQuality

As young, professional, newcomers to the world of renting, our experience with Oliver nearly put us off trying to find a house altogether. We were left between a rock and a hard place when we asked for a second viewing after being chosen first by the landlord (due to my disability and inability to get to the first viewing with my partner), as Oliver told me that the landlord was unsure of us if we were unsure. Oliver knew the details of my circumstances but left us feeling that if we wanted somewhere to live, we had to pay up - so I paid the £200 holding deposit. As we went through referencing, my partner failed on the grounds of an undisclosed CCJ - something neither of us knew about. I tried tirelessly to work with Oliver to find a way to work with this information and keep the house, but he was more interested in flash side of the job, rather than doing any actual work. I submitted a SAR to find out more information of the supposed judgement and even ask to be referenced alone - but was told I didn’t reach the threshold salary. I then started to research the referencing guidelines for tenants, where I found that I could have been referenced alone as I had a guarantor - something which, again, Oliver knew I had. Eventually, Oliver said the only way to be able to move into the property was to pay a shortfall of £2000 upfront, which just wasn’t feasible. We lost the property and was told I would not get my holding deposit back on the grounds of an undisclosed CCJ, to which I asked how can I do anything with something I don’t know about - Oliver’s predictable response was ‘I don’t know how to answer that’. I still have not had my holding deposit back, despite not being the ones to pull out of the situation - Oliver made that decision for us. Absolutely fuming, will never recommend and have avoided all properties to let by Martin & CO since.