Not good service at all. I will never recommend these agents.

Monday 8th June 2020 it took lots of phone calls with lots of messages being left just to arrange a second viewing. The viewing then took place on the Wednesday 10th June. While on the viewing we decided to make an offer in which we were told would be refused but never the less the agent would get back to us with feedback. Well on Friday, we called for a responses to our offer and can you believe we were told somebody would get back to us !! Nearly a week later and still no feedback or response to our offer. Very unprofessional as these agency is and are instructed to sell properties for their vendors. I understand that we are in the middle of a pandemic but come on whether you’re working from home or in an office a phone call takes seconds. No excuse for the lack of professionalism.

Too slow

Still no valuation despite visit 2 days ago. Wrights and intercounty instant valuation!

Overall not a pleasant first time buying experience. Staff clearly did not speak to one another or make notes (i.e. when we absolutely had to move by which was communicated from the start and led to myself almost not having a roof over my head). Instead of clicking reply to an email a staff member wrote down the incorrect email address and then I felt I was being made to blame for not reading an email that wasn't even sent to me (and then was passively aggressively forwarded to me). Even worse this happened twice. Communication at times was borderline rude, I was even told how the sellers were "further along in their onward purchase than yourselves". We were told to complete everything in 28 days, which we did, whereas the sellers didn't complete for over 2 months. Yet when we chased through the agent we felt Mark Ewin were trying to blame us and we felt we were constantly having to be defensive and back up our own actions. Mark Ewin could have handled this better by acknowledging we had finished our part and couldn't progress and chased the sellers. Instead it seemed they realised things had gone completely wrong too little too late, panicked and then got a staff member to try and take control of the situation 5 weeks after we raised concerns. When the sellers would want to chase us, it would be done immediately. But when we would email the estate agent saying something had not been done on their end for weeks excuses would be made or they would try to pass the blame onto us, which ultimately just caused further delays at sorting things out. Overall, though we acknowledge agents are on the house sellers side, they should not be belittling the people who are purchasing the property. I felt they had no regard at all for our side and were only 100% looking for the sellers best interests. We felt they did not want to make our first time buying experience special and they did not seem overly bothered at how we felt about the situation or seem to take on board any of the concerns and feelings we had. I hoped by going with a small local agent to get care, attention and a good service, however I will not be using them again and this has put me off small estate agents all together. At least with larger chains I can be certain the staff are trained correctly and know how to communicate with customers in a professional manner.