Really great properties on their books

The experience we have had with Fine and Country Bury St Edmunds can only be described as shambolic. Our journey started when the valuer came to the property and gave us a market valuation which we agreed with and subsequently instructed them to sell the property. The agency agreement was signed and we had to wait for the branch manager to visit and take full details and photos. Upon his visit he said he did not agree with the valuation price and advised we marketed it a lower price. We were somewhat alarmed by this as we could not understand how two people from the same office could value the same property in the region of £50,000 different. We discussed this in depth and came to an agreement. When intially discussing the marketing of the property we asked how many potential buyers they had on their mailing list who would match the property and we were told 14. Two weeks in we had heard nothing so we contacted the office to find out if there was any feedback from the potential 14 matches to be told "when we told them it had a small garden they were not interested" We were somewhat shocked by this as although the garden is not huge it is not a postage stamp and we would have hoped that as our agent they would be focusing on the positives to get people through the door. Time passed and we arranged for a "mystery shop" call to be made and the outcome of this was nothing but unbelievable. Our caller asked what properties they had 15 miles of Bury St Edmunds and explaing the criteria required which matched our property to be told they had no properties which fitted. When further asked about our property which had been seen on Right Move our caller was then told about a totally different property. Our caller requested the details of the property they had seen on Right Move (our property) to be sent totally different details to a totally different property. At the intial valuation appointment we were told Fine and Country were associated with Chilterns Estate Agents in Brandon and as we were in their catchment area our details would be held at that office also. Again we made a "mystery shop" call to Chilterns to be told they had no properties which fitted our criteria. We took this up with Fine and Country. We did not receive a call from anyone to discuss this shambolic case of events and it just got dismissed. As no surprise we advised we wished for our agreement to be terminated and our keys to be returned. This is over a week ago and we are still waiting for our keys. The whole experience is farcical

Fine & Country are marketing a house owned by our neighbour. The agent used a drone to take images of our house and garden without requesting permission. A direct request to view the images was ignored. The director of Fine & Country also refuses to return our calls. Highly unprofessional!