Fantastic experience from start to finish - thank you to Anisa Lauren and Elaine for going above and beyond to help us sell our home - can highly recommend Goodchilds Brownhills for a friendly professional service

From start to finish Lauren has been absolutely amazing All the staff at Goodchilds are extremely helpful and really do bend over backwards to help Nothing is ever too much trouble for the amazing staff here I Cannot Thank Them All Enough For Everything They Have Done We used Goodchilds first to rent our house Rebecca was amazing she really keeps on top of things When we decided to sell there was only one estate agent we would use knowing how great they are and how helpful they are We were right to sell our home and chose Goodchilds knowing how much they do to help resolve any issues They have made things so easy for us with the sale Always on the end of the phone to answer any questions we had I would definitely recommend Goodchilds for renting or selling your home they are just excellent Our Thanks To You All Kind Regards Mr & Mrs Brett

Subject: Urgent Complaint Regarding Unresolved Issues and Lack of Repairs I am extremely disappointed and distressed by the appalling conditions of the property managed by Good Child's Castle Management. Despite assurances that the hole in the roof would be repaired before our move-in, it remains unresolved, leading to irreparable damage to my daughter's ashes. Rebecca, seemingly the sole employee, has repeatedly assured us of repairs through numerous emails, yet no action has been taken. Her lack of customer service skills and refusal to address the necessary repairs are unacceptable. True Pilot reviews highlighting her poor performance are indeed accurate. The property exhibits severe issues, including a worsening hole in the roof, a persistently running sink, poor plumbing, and unbearable dampness. This renders the home uninhabitable, a fact known from a previous complaint by Dan in Walsall housing complaints. I am left with no choice but to pursue legal action against Good Childs, Castle Management and Michael for this egregious experience. Rebecca's consistent lies and fraudulent behavior need to be addressed, and her termination is warranted. This ordeal has been emotionally distressing, and I am committed to making this a costly suit to hold responsible parties accountable for their negligence and mistreatment of consumers. Update: Rebecca is fabricating repairs being scheduled via email. I’m flabbergasted because I’ve reached out directly to the contractors and they were never coming out. Do not use this company

Can't fault Elaine, from the moment I showed interest in the 1st house I viewed she knew exactly what I was looking for. Once this was found she kept me in the loop the whole way through the process, I cant fault the communication from her. I wouldnt hesitate to recommend goodchilds. Thanks for all you did to make the process as smooth as it was :)

Applied for a new home with Goodchilds, a lady called Rebecca dealt with our application and have since been successful and move into our new home soon. Rebecca and everyone at Goodchilds have been very easy to talk to, very professional and helpful throughout! Thankyou all

Sale of previous house. Whole team were extremely friendly and knowledgeable. Elaine Dunn in particular went above and beyond in her support to ensure our exchange completed by the deadline when our new purchase and overall sale was at risk to complete the chain. All the Goodchilds team were supportive and overall it was a pleasent experience selling my house via Goodchilds Estate agents.

A big thankyou to Elaine for helping me and my boyfriend through the process of buying our first home together! So helpful and made the process so smooth and any question were never a hassle to ask. Thankyou so much!! Xx

Absolutely fantastic team and service. Made the whole buying process really easy. Would highly recommend them to anyone.

Had such a great experience dealing with Goodchilds Brownhills, Rebecca has been so informative, helpful and really looked after us ☺️