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Simply Let Dorset

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
3.00 /5

Okay agents be weary if you cannot keep your home to show home quality

Reply from agent

Hi katie, Just to clarify we do not expect tenants to live in show home condition, but we do suggest on inspections ways to clean & maintain areas that we can see are will affect your end deposit such as marks on walls & carpets & limescale & garden maintenance etc as we hate seeing tenants lose funds on expensive end of tenancy cleans & rubbish removal & gardening when they vacate properties at tenancy end. Jacky

1.00 /5

I have had to complain about some of there tennants about noise they are making constantly the company have been unhelpful and quite abrupt and rude in there replying,they are obviously going to do nothing about it plus there tennants had a leak which came into our property,this company sent some one round eventually,they ran the water and said every thing is fine, totally ignoring all the water stains on our ceilings so they were called back because it got worse,we had to get the freeholder involved and the landlord of the property involved because they were taking so long to fixe a simple problem and still they took there time to fix it,with no apologies,no attempt to to say sorry or try and pay for damages,i can say they can not be trusted, not sure what they actually do for there money they take off people and I have e,mails that have been sent back and forth aswell and now they lied to there tenants saying we were saying they were playing loud music at 2am and banging around when I never said anything like that,they nearly made our situation much worse must by lying ,what i actually had said was there water pump was going none stop during the day and at 2am it was going none stop and woke me up,so I said theyneed to get some one to fix it,thank god the neighbours had reported it all ready, i dont know why they lied

Reply from agent

David, this is a totally unfair review & I will report it to google. We have 54 emails in a thread from you ( & around 25 more from your partner on various threads as neighbours) chatting over a leak that has been fixed, a ceiling that needed to fully dry before the freeholder can get insurance to pay, a noisy shower pump when the shower is in use & children being children & sometimes jumping around. We have suggested you chat to your neighbours to rectify any noise politely as it happens as living in a flat it is key that everyone communicates. We have also asked you to log any noise & record it & send us logs once a month if you have issues after communicating. To slate my company & team is therefore totally unfair. Jacky Owner

1.00 /5

Very unhelpful,even when we had a leak and lots of noise and anti social noise nuisance.No help at all and do not care.answer very rudely back and never sort anything.We had to let our freeholder know about issues as they were not sorting anything.we had to wait for the leak to be worse for awhile before it was sorted and only due to my other half knowing the problem but yet the soo called plumber they haf did not sort it or know or want to do anything that they used.it wrecked our insides and they did not care at all.Just like the temants that cause on purpose stuff and I am surprised our ceiling hasn't come down yet.it is more than just normal stuff and they just don't sort out anything.The hard floor in a flat and loads of time of the day problems .they just reply with no care or rudeness instead of doing they're job even from the start.poor company they're false promises of they're fake caring and listening.

Reply from agent

Karen, as a neighbour of one of my lets this is very unfair. I have around 40 emails from you & have replied every time. You & David have now chatted to my tenants to resolve issues & there was no antisocial behaviors, just some noise from a 3 year old child & a shower pump to which a plumber has been called. Please reconsider what you have written & I shall report this to google. JACKY OWNER

1.00 /5

I just received a poorly designed "Life Magazine" from Sawyer and Co without ever having signed up for their newsletter. The unsubscribe link doesn't seem to be working, very conveniently for them.

Reply from agent

Hi George, thanks for your feedback, and I’m sorry for the frustration this caused. The unsubscribe option should work by clicking the underlined word “unsubscribe” at the bottom of the email. That should remove you from the mailing list straight away. That said, I’m more than happy to sort this for you manually. If you could reply directly to the email you received, I’ll be able to locate your details and remove you from our database myself. Thanks for flagging this, and again, apologies for the inconvenience.

1.00 /5

I have rented through simply let for a while, I personally wouldn't recommend this letting agency. They don't seem to care about their clients.

Reply from agent

Jamie Lane you do not rent / have never rented through Simply Let Dorset so please remove this false review ASAP ! There is another Simply Let in the North of England I prusume are you getting the two mixed up? … More

1.00 /5

Absolutely awfull!!! Never go near this agency if you can help it you will be mentally better off and financially too …

Reply from agent

Hello Jack, you moved into this flat without asking us taking the place of Adam. Lisa then retrospectively asked to add you to the tenancy. Prior to you moving in Lisa & Adam reported mould. We were surprised as have let the flat for 3 … More

1.00 /5

Absolutely awful!! Me and my 2 year old moved into a property that had mold and damp everywhere which ruined all of our belongings. We got very sick while staying within the property and ended up having to leave early. I had begged this letting agency countless times for a year to help with this problem and they refused to do anything about it and constantly made me think I was delusional and told me "it's not mold, it's fine. It won't harm you" after moving out they are now charging me for dust. Would seriously not recommend this letting agency! They don't care about you but only money. There had also been a couple of incidents where they allowed the landlord to come into the property when I was out and without my knowledge and had also let contractors try and come in using a key without my knowledge when I was bathing.

Reply from agent

Oh Charlie this is totally unfair...you moved into a freshly painted & professionally cleaned home & we're awkward about access for contractors & the landlord to review any issues you reported & cancelled appointments at an hours notice on many occasions, infact the loft insulation was cancelled 4 times! BCP were involved as you called environmental health & their report suggested we add a longer handrail to the stairs & restricted the window height by adding bars. BCP report did not mention mould & I have managed this property for 20 years & never had any issues as your landlords care & do all the maintenance I ask. They have also agreed for you to leave the tenancy within the fixed term without charges. Mould is often caused by lack of heating & ventilation but in this case we never did an independent report as it was not found by BCP as an issue. Yes on one occasion a contractor knocked & tried to turn the key as the landlord had forgotten to tell us & you called Leon screaming uncontrollably and we calmed you down but that was a one off & he didn't cone in. Any review is great but please keep it fair. I am currently arranging a cleaner & carpet cleaner to get the home back to move in quality & will get your deposit back to BCP who paid it for you as soon as I can ...Fleas also appeared from your cat & we had to pay for extensive flea treatment when the new tenants took over so please be a responsible cat owner in your new property to avoid this happening again! Jacky

1.00 /5

I left a comment a year ago that appears not to be here now and left a one star. Jacky and her team harassed me and my daughter to the core. We went to court on a section 21 and we won, then to be told by Jacky basically your rents now up by £320 per month we struggled but paid it in the end to be able to move on. Jacky is not sweetness and light if all goes wrong for you, we were there for 11 years and not missed a payment before hand. Then went and took £55 off us for cleaning but the cleaners went in a few days after we left. I was confused. Listen its all ok as long as Jacky wants it to be.

Reply from agent

2025 reply...Donna you have typed over the review you left in 2024 with more details. Yes we did put the rent up to near market value in the last few months as your landlord was so fair that it hadn't increased in years. I am bemused as to why a year on you are altering what you wrote in 2024 in a detrimental way when you have been given a BCP over 50s home with out helpJacky Owner 2024 reply......Donna, I do not feel this is fair or appropriate. Maybe you meant to leave 5 stars? 1 star is bad & 5 is good. It was a shame your landlord required his property back for family & we served a section 21 during 2023. I referred you to BCP housing who helped you gain a council flat in 2024 & I referenced you as a quality tenant. Simply Let Team couldn't have done any more to help & support you in the 10 years when we let you a quality home. Jacky Owner

1.00 /5

Hi if he doesn't pay over the weekend ,let's get him out as he's always late paying. Paul

Reply from agent

Hi Paul, I can see the £70 is missing for the garage & Mark advised you he was a bit late ladt week. He is late by 1 week, probably on holiday as he pays manually. Anyway it is in our bank now now so on Jean accounts next working day she will transfer it over. Did you mean to leave a one star review for this as it seems a tad harsh? Jacky

Contact details
Sales Phone:

07824426134

Lettings Phone:

07824426134

Opening hours

Unknown

Address

23 Charborough Rd, Broadstone, BH18 8NE, UK, BH18

Simply Let Dorset LTD offers you a hassle-free and conscientious letting experience and was started by the owner Jacky over 20 years ago. We pride ourselves on making our property lettings service as simple as possible for our landlords and tenants. We are different as we do not wear suits, and we focus just on lettings, we do not do sales, and we offer a friendly, personal, caring, honest, transparent approach. We have strong ethics and a uniquely common-sense approach to letting and managing your property as if it were our own. Jacky the owner has 30 years of lettings experience and comes from a strong lending banking background. We are based in a home office in Charborough Road, just south of Broadstone centre so if you are a landlord who needs a company to let & manage your rental, or you are a tenant looking for a new home please contact us on 07824426134 or email us at info@simplyletdorset.co.uk and Team Simply Let will be keen to help you! For up to date news and properties please go to the homepage on this Website & click ‘Property Search’ on the homepage. Also check Zoopla as a video will be available there, and also check out our & like our Facebook page. We are proud to be a regulated member of My Deposits, CMP & The Property Ombudsman. We offer a 14-day ‘right to cancel’ cooling-off period policy, in line with Cancellation of Contracts Regulations 2008, as well as an in-house complaints handling policy. We also maintain a comprehensive liability insurance plan.

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