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Mishon Mackay

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

A terrible estate agent, with terrible practices. Awful people, wouldn't ever recommend someone to use them.

Reply from agent

Dear Callum, I cannot see that we have ever dealt with yourself at Mishon Mackay. I would be keen to discuss your review further to ensure you are reviewing the correct business. My direct line is 01273 416732 or cthew@mishonmackay.com

1.00 /5

Don´t use this company at all costs! I rented an expensive property full of defects and about 7 months into the rental, I was still having new problems on a daily basis even though they promised …

Reply from agent

Thank you for your review Daniel and sorry you feel you had such a bad experience renting through Mishon Mackay. I have been able to review the file and can see you certainly had a lot of maintenance whilst you were residing in the … More

1.00 /5

Very very poor team . The team here is rude and not helpful at all specially the property management team . Sydney specifically has been mean and rude in conversation and doesn’t listen . I was handed over wrong keys . For that I had to …

Reply from agent

Dear Vibha, I am really sorry to have read your review about our Lettings team. I would be keen to see if we can put things right. My direct line is 01273 416732 or cthew@mishonmackay.com. Kind Regards, Chris Thew

1.00 /5

Very unprofessional service. They have cancelled our flat viewing twice - once with a half hour notice when we were already on our way, and the other time they sent a cancellation email late the night before, which when we called to enquire …

1.00 /5

Don´t use this company at all costs! I rented an expensive property full of defects and about 7 months into the rental, I was still having new problems on a daily basis even though they promised whatever "little improvements" that needed to be done were going to be done within a week or two. I had builders every week fixing the bathrooms, shower, they left rubbish everywhere, sometimes I had people coming into my flat unannounced, the radiators didn't work etc, it was an absolute ordeal. They don't deserve your money, if you find a property you like you will see it advertised with one of their competitors too. Go there instead.

Reply from agent

Thank you for your review Daniel and sorry you feel you had such a bad experience renting through Mishon Mackay. I have been able to review the file and can see you certainly had a lot of maintenance whilst you were residing in the property; however it looks as through all of which was unavoidable and dealt with in a timely manner. We do apologies that the work in the bathroom took longer than expected and are grateful for your patience. I can see regular updates were provided to you and everything you reported was actioned included the new radiators in both bedrooms. I am sorry that the contractors sometimes failed to notify of their visit and left rubbish on site, this is very unusual for the firm I know completed most of the work, but we will be sure to raise your dissatisfaction with them as well.

1.00 /5

Arranged to view a property to buy with Samin Got a viewing confirmation the evening before. The morning of the viewing called 1 hour before that just to say the property …

Reply from agent

Hi there I'm sorry that you have had to post such a negative review on our Brighton … More

1.00 /5

Beware buyers: This estate agent misleads customers on important legal matters, which cost me considerable time, energy and money. …

Reply from agent

Dear David Sorry that you have had cause to post such a review. I can assure you that we will look into this transaction to see what has happened here. Kind regards Steve Neocleous

1.00 /5

Beware buyers: This estate agent misleads customers on important legal matters, which cost me considerable time, energy and money. I viewed an apartment with the Seven Dials office of Mishon Mackay (Hove). I asked specifically whether the apartment's hardwood floor (with which the agency advertised the flat) were legally sound in terms of the lease. I stressed that this is important as my partner has strong allergies and I am looking for a place with hard wood flooring. I was aware that more and more flats are being sold with hard wood flooring even though this is not allowed per the lease. The agent claimed that the hard wood floors were all fine in terms of the lease. I consequently made an offer on the place. But once my solicitor got insight into the legal details, it turned out that the lease mandates that all floors need be carpeted. This is stated in a central place in the lease agreement and cannot be missed. Mishon Mackay nevertheless tried to pressure me into buying the flat. According to them, the clause "all floors need be carpeted" does not mean that all floors need be carpeted. But that is of course not true. My solicitor was very clear: the hardwood floors are in direct breach of the lease and need be changed once anyone complains about noise. Mishon Mackay then failed to get retrospective consent from the landlord for the hardwood floors. All they got was a short email saying that the floors are ok as long as no one complains, but that a court would likely decide against the current state of the flat. Mishon Mackay then tried to portray this as a normal thing, stating that they could not have possibly known about the details of the lease. This is both of course untrue as well. Other agencies that I have been dealing with either told me that the floors need be carpeted or looked into the lease details before confirming whether the floors need carpeting or not. I finally decided to pull out of the sale because I never made an offer on a property that is in clear breach of the lease. In the course of this I lost money for a homebuyer report, legal searches, and a mortgage application, let alone my headache over this and wasted time. And all this simply because of the dishonesty of Mishon Mackay that seem to privilege a quick sale over legally sound procedure.

Reply from agent

Dear David Sorry that you have had cause to post such a review. I can assure you that we will look into this transaction to see what has happened here. Kind regards Steve Neocleous

1.00 /5

Beware buyers: This estate agent misleads customers on important legal matters, which cost me considerable time, energy and money. I viewed an apartment with the Seven Dials office of Mishon Mackay (Hove). I asked specifically whether the apartment's hardwood floor (with which the agency advertised the flat) were legally sound in terms of the lease. I stressed that this is important as my partner has strong allergies and I am looking for a place with hard wood flooring. I was aware that more and more flats are being sold with hard wood flooring even though this is not allowed per the lease. The agent claimed that the hard wood floors were all fine in terms of the lease. I consequently made an offer on the place. But once my solicitor got insight into the legal details, it turned out that the lease mandates that all floors need be carpeted. This is stated in a central place in the lease agreement and cannot be missed. Mishon Mackay nevertheless tried to pressure me into buying the flat. According to them, the clause "all floors need be carpeted" does not mean that all floors need be carpeted. But that is of course not true. My solicitor was very clear: the hardwood floors are in direct breach of the lease and need be changed once anyone complains about noise. Mishon Mackay then failed to get retrospective consent from the landlord for the hardwood floors. All they got was a short email saying that the floors are ok as long as no one complains, but that a court would likely decide against the current state of the flat. Mishon Mackay then tried to portray this as a normal thing, stating that they could not have possibly known about the details of the lease. This is both of course untrue as well. Other agencies that I have been dealing with either told me that the floors need be carpeted or looked into the lease details before confirming whether the floors need carpeting or not. I finally decided to pull out of the sale because I never made an offer on a property that is in clear breach of the lease. In the course of this I lost money for a homebuyer report, legal searches, and a mortgage application, let alone my headache over this and wasted time. And all this simply because of the dishonesty of Mishon Mackay that seem to privilege a quick sale over legally sound procedure.

Reply from agent

Dear David Sorry that you have had cause to post such a review. I can assure you that we will look into this transaction to see what has happened here. Kind regards Steve Neocleous

Contact details

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Address

99-101 Dyke Rd, Seven Dials, Brighton, East Sussex, BN1 3JE, South East, UK, BN1

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