We contemplated going through legal means to obtain more costs, but instead of spending more money, we decided to give a review and let the courts of public opinion have their say. To begin, we found an apartment with this agency. At first, it was brilliant. Big, spacious, well located. It looked old and needed work, but what other old flat doesn't in the UK? My partner and I decided to go for it. And then, after we signed our agreement, paid our deposit/rent, the issues started to pop up. We moved in and the next day - scaffolding went up around our flat. Now, we understand that building works need to be carried out. but why we weren't informed prior to signing the tenancy agreement and submitting our financial part. It is very unprofessional of an agency not to disclose all information related to the flat when you have new tenants moving in. We spoke with this agency and they explained, "well, we just didn't know." How does an agency not know exactly what is going on with their inventory of flats? It is more than likely that monetary gain is more important than actually disclosing information to new tenants. This is the first failure of the agency. The following days - the power went off. To their credit, they sent an electrician out the same day. This person decided the flat needed a new EICR test, as the wiring in the flat could be considered dangerous/hazardous. They went ahead and scheduled a new EICR test the following week. In the meantime, we could not use 3 sockets in that flat, nor the heater in the living room. Then - the oven didn't work. Again, to their credit, the electrician came back out the next day and discerned that the oven is the faulty piece of equipment , but also found out that the stove top is not meant to plugged into the socket that it was due to safety regulations. It even stated, "do not fit into plug", on the actual cable! but was still done. He said, do not use all four burners, or it could most likely trip the electric board again or be potentially hazardous. so now, the oven has to go. Failure number 2 of the agency. The agency confirmed that they were trying to get a new oven, but nothing was set in stone for us. They didn't communicate well. however, to their credit again, they were able to get a new oven in the next week. but then, the EICR test day came. The electrician gave the flat a 90% unsatisfactory rate. He also checked the electrical resistance in each socket of the flat, checked all of the wiring, and basically went around to determine what needed to be fixed. As he was showing me what was wrong with the flat, many new things popped up, 1) there were some sockets on a such a dangerous level that they could have electrocuted us and/or caused a fire (in the most extreme case). 2) we could no longer use any heaters in the flat, as they weren't wired properly and potentially hazardous. 3) the cable running from the shower to the electrical board was deemed too small and if we ran the shower longer by accident, it could start a fire. Failure number 3! Considering all of this, at this point, the agency failed us a new tenants. They obviously did not do their jobs properly. They didn't make sure the flat was ready for new tenants or SAFE at all! The flat was dangerous. We were allowed to move in and we shouldn't have been. They subsequently agreed to "let" us move out, without any fight. They knew they were in the wrong and were just trying to save face. We were given our rent and deposit back but should have been given more due to financial costs we incurred due to their mistakes! If you come across this agency, please make sure you ask all of the right questions because they will take your money and let you move into an unsafe flat. Thanks for reading and I hope that the agency changes for the better to ensure safety regulations are met for each flat and their respective tenants.

Such a shameless agent company come to the property without acknowledgement for viewing Not trustworthy

Avoid Martin and Co at all costs. Incompetent, lazy, and negligent. Lost inventory, delayed responses. Disregard for clients' best interests. Their emails read like they were written by toddlers. Not worth your time or trust.

It appears I’m not the only one that has had a terrible experience with this company! Avoid using them for student accommodation please! I entrusted them with my daughters Uni accommodation last year in Brighton. They refused to deal with health and safety issues so sadly my daughter felt she could no longer stay at Uni so she left in April. Just had an email claiming over 2k damage from the 3.5k deposit will be retained. So even though my daughter left early and was the one to report the behaviour that was causing the issues, she’s been equally apportioned in costs. Beware. You will be charged for not cleaning or weeding the garden, not dusting the skirting boards or sweeping the front step, the fire alarm overheating, any stains including mattress stains and basically anything and everything. Please take heed. Don’t use this company for Uni accommodation.

Rude and completely unprofessional, very unhappy.

Really rude people, can never recommend.

Been living in Brighton for 8 years now, and have never seen such pathetic services from a letting agent. Zero communication throughout the process, from viewing till the last, they will make the whole process so stressful. Would never recommend them, and i guess that's why they are doing so bad as compared to other agencies. Wish i could give a 0 star.

This letting company made me worry, for the first time in my life, whether or not I'd actually have a roof over my head. They worked on behalf of a rather fussy landlord, Steven Sparks, who insisted on a 45 minute Zoom call with my partner and I to suss us out, on top of the usual referencing etc. This was a one-sided monologue in which he told us a series of rules including one in which we were forbidden from installing Virgin Media broadband. Bear in mind that at this point, we had already signed a Terms of Business agreement 22 days prior, paid a holding deposit and were starting to set up bills via a third party service insisted on by the landlord. During our Zoom call, Steven told us to message him any time for help, advice etc. as he wanted to foster a 'personal relationship' with his tenants. Upon finding out that the average internet speeds in the area outside of Virgin are a measly 4Mb, we tried to open a polite dialogue about potentially installing Virgin at the property. At which point, we received a pretty aggressive email from Gina at Martin & Co who requested we no longer contact the landlord directly and implied we had acted inappropriately. Fine, terrible internet it is. Resigned to this fact, we just wanted to know when we could finally sign the tenancy agreement. The day after the drama with the broadband query, Gina emailed us to say everything was still being processed, and when my partner rang the office she was told everything was fine by another man. Five minutes after that call ended, the manager at Martin & Co rang up and told us that Steven had decided to give the property to his friend. What a coincidence, eh? We then had around 2 weeks to find a new flat, and we had to stay in London in order to sign a flat quickly. The whole process was slow, unfriendly and most of all, bizarre. They broke their own Terms of Business, which stated that an agreement must be made 15 days following receipt of the holding deposit.