This letting company made me worry, for the first time in my life, whether or not I'd actually have a roof over my head. They worked on behalf of a rather fussy landlord, Steven Sparks, who insisted on a 45 minute Zoom call with my partner and I to suss us out, on top of the usual referencing etc. This was a one-sided monologue in which he told us a series of rules including one in which we were forbidden from installing Virgin Media broadband. Bear in mind that at this point, we had already signed a Terms of Business agreement 22 days prior, paid a holding deposit and were starting to set up bills via a third party service insisted on by the landlord. During our Zoom call, Steven told us to message him any time for help, advice etc. as he wanted to foster a 'personal relationship' with his tenants. Upon finding out that the average internet speeds in the area outside of Virgin are a measly 4Mb, we tried to open a polite dialogue about potentially installing Virgin at the property. At which point, we received a pretty aggressive email from Gina at Martin & Co who requested we no longer contact the landlord directly and implied we had acted inappropriately. Fine, terrible internet it is. Resigned to this fact, we just wanted to know when we could finally sign the tenancy agreement. The day after the drama with the broadband query, Gina emailed us to say everything was still being processed, and when my partner rang the office she was told everything was fine by another man. Five minutes after that call ended, the manager at Martin & Co rang up and told us that Steven had decided to give the property to his friend. What a coincidence, eh? We then had around 2 weeks to find a new flat, and we had to stay in London in order to sign a flat quickly. The whole process was slow, unfriendly and most of all, bizarre. They broke their own Terms of Business, which stated that an agreement must be made 15 days following receipt of the holding deposit.