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Symonds & Sampson - Bridport

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

I'm not surprised by the preceding excellent reviews of this office and Daniel Magee in particular. I was looking to sell my place in London and buy in Bridport. I viewed a house with Daniel in September and was on the verge of making an offer when my sale fell through. Briefly, I accepted a second offer in early November and came down to look at houses, thinking I'd have to rent. The house I'd viewed before was still available, I viewed again and had my offer accepted on 16th November. Daniel was very helpful - and encouraging! I'd agreed London completion on 14th December and he really helped move the process along, particularly in liaising with the seller. We exchanged contracts on 18th December and I got the keys on 4th January. Daniel deserves much credit for steering the process to such a speedy resolution. And he's a really nice guy too! I heartily recommend the firm.

5.00 /5

I bought and sold through Symonds & Sampson in Bridport and I cannot recommend them highly enough. They were all so friendly, helpful and very efficient. Steve Allen and Daniel Magee gave great advice re my property for sale, my phone calls and emails were always answered promptly and they were good with feedback. Symonds & Sampson made a fairly stressful time of my life a much easier process to deal with. Thank you Steve, Daniel, Andrea, Kathryn and Jan

5.00 /5

We sold our flat and bought through Symonds and Sampson in Bridport and cannot recommended them highly enough. Daniel Magee was fantastic to us and although the process took longer than we had hoped (not the fault of Symonds and Sampson), we never lost confidence in Daniel and the team and they certainly did deliver for us!

4.00 /5

As a single person buying/selling a property I found Daniel Magee most reassuring and able to answer all my questions, thus giving me confidence to proceed.PositiveResponsiveness, Professionalism

Reply from agent

Dear Ann, It was our pleasure helping you move! We are so pleased that the sale went as well as it did. Best wishes, Dan

4.00 /5

So far so good , helpful and polite and encouraging, full up date when complete. 🙂 …

3.00 /5
Reply from agent

Dear Mrs Roach, thank you for your review. We are delighted to act as managing agents on your behalf. Best wishes from Sam and all the team

1.00 /5

The team here were rude to us as prospective renters from the moment we first spoke to them on the phone and turned their nose up at us and our circumstances (which are not very unusual or unreasonable), saying the landlord would not be interested (later it turned out they were) and that we shouldn’t even bother with a viewing. They were slow to respond or didn’t and made us feel very unwelcome. I’d suggest landlords look for friendlier representation, as they seem to have a monopoly on rental properties but there are far nicer local teams working on letting contracts.

Reply from agent

Thank you for your review. We are unable to find any record of your name on our database or connect you with any activity through the letting department at the Bridport office, so we ask you to please contact our agents there on 01308 422092 to discuss your experience. Meanwhile, please note that we welcome and encourage client feedback. We do not, however, engage in dialogue on public websites; instead, we will investigate the issues raised in a professional and, most importantly, confidential manner. Please refer to our website for the appropriate course of action. Thank you.

1.00 /5

I strongly advise to avoid like the plague! If you want to deal with an estate agent that respects you and your time don't bother with this branch. They have no common decency to communicate with you as an interested person in one of their properties and are happy to leave you hanging, waiting for a response (that you never recieve... ) However it's been a pleasure dealing with the Yeovil branch, this Bridport branch could do with learning a thing or two from them, such as communication and customer service skills. I've frustratingly had to leave one star to post this review which needs to be changed as I'd rather have left none at all. Complete waste of time!

Reply from agent

Dear Mr Collins, whilst Symonds & Sampson welcome and encourage feedback from our clients, we do not enter into dialogue on public websites, but will investigate any issues raised in a professional and most importantly, confidential manner. Please refer to our website for the appropriate course of action.

1.00 /5

I am constantly amazed by just how rude and unprofessional these people continue to be at every possible opportunityNegativeResponsiveness, Quality, Professionalism

Reply from agent

Dear Becky, our Head of Lettings has been in contact with you to rectify the issue over the utility account, thank you for your patience in this matter. Please do not hesitate to contact us if you have any further issues. Kind regards, Symonds & Sampson

1.00 /5

Was told we couldn't view a property unless we had an offer in place on our own house. Would not be very happy with this if my property was for sale with them . In previous purchasing have not come across this issue, and can only see this policy benifits the estate agent. As someone who has previously purchased and marketed with them, i would question this policy before considering them again.

Reply from agent

Dear Mr Blake, whilst we appreciate your frustration, please note that Symonds & Sampson closely follow the current NAEA Propertymark Coronavirus-19 protocol. The viability of virtual and physical viewings are discussed on a case by case basis to ensure both best service to our clients and the safety of all concerned.

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Address

23 South Street, Bridport, DT6 3NU, UK, DT6

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