We unfortunately chose Balgores Hayes Brentwood to manage our property when moving overseas. The property management service used to be 'managed' in their Brentwood Office and is now 'managed' through their Dagenham office. When the property was 'managed' through Brentwood the service was pretty bad and the tenants complained about their lack of attention and not responding to issues. After they moved property management to Dagenham it got even worse we now have a range of issues that nightmares are made of. We don't usually complain about services but they are sooooo bad it is impossible not to. We like to be positive and the one positive thing I can think of is that they seemed very nice and responsive when we originally signed the contracts and at the time we 100% believed that they would provide a good service. It went downhill from there ...... Note we have friends that have also used Balgores Hayes to 'manage' investment properties and unfortunately they have had bad experiences with them too so unfortunately it doesn't seem to be a one-off.

LANDLORDS & TENANTS AVOID THIS COMPANY If you are looking for a company to manage your property or even if you are looking for a property to live in do yourself a favour and avoid this company like the plague. Their property management is non existent and it will cause you more issues than it solves. The Brentwood sales office are full of smiles and promises but they are totally incompetent and have serious issues with performing the most basic property management services.

The initial meeting with JH was professional and friendly. Once he had secured our signature to use Balgores, without being asked we started to be looked after by other members of staff . I was at home twice when Balgores turned up unannounced and let themselves in to find out later they had forgotten to confirm a show around. We were lied to on numerous occasions once our property had been sold, fortunately we knew one of the new owners who confirmed what they had told us was not true. We were also given very bad advice regarding renting a home, we were told not to start looking until 2 weeks before completion which has left us homeless Their renting department is worse than their buy/selling dept, we never once heard back from them. I tried complaining to JH but have heard nothing for 2 weeks so have no other option but to leave negative feedback here