I would personally stay well clear of this estate agent. From start to finish, very poor. I found a property that I liked, I enquired, nobody would ever pick up the phone. I got told someone would call me back as I went to a different department. Didn’t happen. Took about 5 attempts to get through to someone, I managed to get a viewing on the Saturday. Everything was fine for Time keeping. Didn’t really get shown around much but that is fine as I got entrance. Adam was who I dealt with. Monday, I called in and said I was interested and would like to go for it. I asked about if it can be paid through my business as not sure what my credit is like (never had a loan or credit card) he said this is absolutely fine, plenty do this. He then said I need to send a deposit. I asked do we not do referencing first, he replied and said I needed to pay. A deposit to remove it online as standard. 15 mins later I paid and emailed, followed up with a call. This was not removed from online, I called up later; again nobody available: then called again, I got told Adam was in later / that is fine. He then called me and said “it was red flags” with through a business and someone else has come in and put it in and the landlord has accepted. At no point was I told preference was personal, I even asked. Nothing wrong with my credit or income. Infact I earn £40k over more than what they said I required. Poor service from start to finish. Got an apology email, however that is due to me saying I will post a reciew, so I think this prompted them. Looking at other reviews that are negative, it seems they disagree with everyone. Well if anyone wants proof, I have the email trails. If you want to buy or sell a property. I wouldn’t bother: you’re lucky if anyone picks up the phone; let alone taking a deposit and giving to someone else 24 hours later and I only find out due to chasing. All I can thank you for is picking up the phone twice after about 10 attempts; wasting my time and taking my deposit, not doing as you promised and refunding timely. If anyone puts a deposit down; it doesn’t mean anything.

I deeply regret having my flat advertised with Belvory for the past few years. The experience has been incredibly frustrating, as they repeatedly failed to secure a sale. The agency provided misleading information about potential buyers, which led to the cancellation of the sale process three times. The staff at Belvory are unprofessional and appear to lack proper training in both marketing and property valuation. They initially lower the price multiple times to be able to sell the property which caused more damage to my sell process. On one occasion, the owner blamed a staff member for the poor handling of the sale and assured me that things would improve, but nothing changed. I would strongly advise against working with this agency. They are untrustworthy and ineffective, and I have had nothing but disappointment throughout my entire experience with them.

We bought a house through this agency and we can’t regret more. At the first glance we liked the house but didn’t know it was in awful condition as we are not builders. Our mortgage took so long to get and then when we have our mortgage sorted we wanted to have a private survey to check the property but unfortunately it was immediately refused by Paul the manager of Belvoir saying that they already waited so long for us so didn’t want to delay the sale any more. He knew that we were desperate as we gave notice to our landlord so we had to move in as soon as possible. As a result we trusted him and his client when they said the house was in good condition and doesn’t have any major issues. This was our biggest mistake ever to trust them. If Paul didn’t know that the house is about to collapse and has too many big problems then he shouldn’t have stoped us to have private survey. Since we moved in we are still struggling with major issues and huge expenses. Wish we didn’t buy this house and didn’t listen to them when they refused the private survey.

They said they don't rent to people on benefits and intact have no shame in eviction. I claim because I am disabled and this goes against the law and my rights. When I brought this up they said they simply do not care

Attempted to view a house which seemed to go well! Until we pointed out it had no cooking utensils and they need to provide an oven or microwave minimum. Then they instantly claimed the property was sold, but we can still see it's vacant, still listed on the website and Karolina refuses to answer our emails. Thanks for showing us what the company's all about Karolina 👍. Tldr: Look elsewhere, you've never heard of Belvoir for a reason.

The way Paul Matthews spoke to my partner was disgusting, the rudeness and arrogance of the person was shocking. To buyers and sellers - I would take your business elsewhere.

Paul matthews needs a lesson in basic customer service. He is extremely rude and lack basic customer service skills. Refusing offers on propertys which he is legally obliged to take to the sellers. And refusing to allow me to view a property which is still available

I called today and someone answered she was unfriendly at all and like she is in hurry or she didn't even bothered to assist at all I asked about a flat and it was taken but I was so keen to see any other flat might be available in the future but her phone attuide was unprofessional at all it put me off tbh to call them again to find something good for me

mark from this teams attitude was horrific and the managers they sold a property without informing me even though I had email confirmation with offer accepted and I wouldnt have known until I rang them and the response was he didn't care and that he didn't need to inform me otherwise he would be going back and forth. That what there paid to do!Dont use this estate agent!NegativeResponsiveness, Quality, Professionalism, Value

Awful communication from multiple people who work In there ! Arrogance and pettiness from the manager , worst company I’ve ever rented from they caused my mental health to be its worst it’s ever been , and also never followed through with fixing utilities that stopped working which I reported months before , do yourself a favour and never use this company Estate agent Luke should have never left only good thing about that placeNegativeResponsiveness, Professionalism