Thank you for taking the time to leave your feedback. We’re sorry to hear that you feel this way and appreciate the opportunity to respond. We would like to clarify that during our discussions regarding the holding deposit, there were multiple indications that you were uncertain about passing referencing—particularly your concerns regarding credit history and your request to proceed via your business. While we do our best to support applicants in all circumstances, we must also ensure we’re acting in the best interests of the landlord and within the framework of our referencing process. One of the key red flags was the request to go through referencing without first paying the standard holding deposit, which goes against our usual procedures. Additionally, we had concerns about proceeding without being fully confident that referencing would be successful, especially after discussing the matter further with the landlord. Following that conversation, we made the decision not to proceed and promptly refunded your holding deposit in full. We also want to address the reference to our sales department in your review, as we believe there has been no interaction with that team during your enquiry. If there is a separate concern related to sales, we would be happy to look into it. We’re sorry that your experience did not meet expectations, and we genuinely regret any frustration caused. Your feedback has been noted and will help us in continuing to improve our service.

Thank you for your feed-back. Sorry about the way you feel, however, disagree with pretty much everything you have said. Other than that, we would like to wish you a Merry Christmas and Prosperous New Year.

This sale was agreed on the 2nd April 2024 for £317,000. There were two mortgage valuations for two failed mortgage applications, nothing to do with the property itself, but because of issues following financial checks on the purchaser. At that time, the property was being marketed as o.i.e.o. £310,000. On the 20th June, I was instructed to re-market the property with a new asking price of £320,000 and on the same day received an offer of £319,567 from an alternative buyer which was accepted by my clients. Shortly afterwards, your mortgage broker advised me you now had a mortgage offer, albeit the property had not been surveyed, because the surveyor had conducted a desk top valuation. I contacted my clients to take their instructions as to continue with the new buyer for £2567.00 more money then you or to revert back to you as you were supposedly pretty much ready to exchange contracts. They agreed to revert back to you on the condition contracts would be exchanged by the end of the following week. We were then told your lender had decided to have an actual surveyor attend the property to confirm your mortgage offer, which created another delay. Then after all that, you contacted me to say you were going to have a level 2 building survey, but the surveyor could not do it for two weeks later. It was at this point I wanted to know why on earth you were doing the survey now as it should have done weeks ago. Bearing in mind, the only reason my clients stayed with you was because in theory you would be able to exchange contracts imminently. What I said to you was, that you either proceed or I would go back to the other buyer whilst I had the opportunity to do so. It was your choice to do so and nobody else. I have never misled you regarding the structural integrity of the property. I had only seen the property with all the walls being papered. Three different surveyors had been to the property on your behalf with no mention of any issues so I said presumably it must be okay. Did you take advice from your solicitor regarding whether or not you should proceed without having a private survey? I visited the house whilst you were away in Turkey and met the gentleman who was working on it. I was shocked to see it completely stripped of wall-paper, plus plastering missing and some lifted floor boards. There is no way you have been deceived by anyone. You are adults and capable of making your own decisions.

Thank you for your review, you are wrong and we do rent to people on benefits, we have worked with the Council for many years and many of our tenants are people who were homeless, had no income and no prospect of finding accommodation. It is all up to the Landlord because he is the owner of the property and he decides who he wants to rent his property to. And the flat you asked about unfortunately the Landlord wants someone who works full time and passes references. We represent the Landlord and collect our Fee from the Landlord so we have to work according to his wishes. I wish you the best of luck in finding accommodation.