I dealt with a gentleman called James Collings who works out of the Lockington office (east mids) absolute legend. I was told by other brokers that I had little to no chance. James really went the extra mile, utilising the help to buy scheme and getting our dream house sorted for us. Our offer is in the post and I cannot thank him enough. Answered emails, texts out of hours and even at weekends, it's a stressful time but he really put us at ease. I cannot recommend him enough. Thanks James.

Would have given lower but I had a great experience with Andy who has now left the company... i have dealt with the MB for many occasions, and I always recommended to my friends and family however I will not advise everyone not to use them. I have been recommended solicitors (SortLegal) by Sophie as well, she said they are well priced and as they work together they have great communication between each company. Well this could not be any more false. Solicitors been just so horrible and the mortgage bureau kept on "missing out" the email... I'm still waiting on a reply to an email which was sent around October last year... I am very dissapointed, this was a nightmare coop, had managers call me as I put a complaint in, but nothing changed, so guess they just go for quantity not quality, hence why all decent advisors are leaving...

Used them once before and got fleeced, had to use them again as they were the preferred mortgage company of the developer. Promised a call back within 48hours, still waiting 10 days later and missed out on property. Don’t bother using them, a complete waste of time, not surprised to see they’re rated so poorly

Sebastien Litty provided negligent advice to at least four of his clients, causing them to lose the houses they were buying. No apology. Instead proceeded to make up lies. Avoid at all costs. They may be cheaper than other places, but in this case you get what you pay for. I have reported this to their management, and if I am not satisfied with their response, I will be reporting them to the ombudsman. He should clearly not be working in the mortgage industry.

Scam of a company. Did nothing but made me stay with my current mortgage provider then send me an invoice for £300 which they'd never mentioned before

Terrible Experience! My partner and I needed to move quickly due to the home we are living in currently being put up for sale and throughout my conversations with the mortgage advisor he assured me he would do all he can to help us hit our deadline. In the end I was forced to go with a different mortgage advisor because it took him 3 days to even open my emails and was never contactable on the phone. To give you an idea how slow they are I was able to get further along in the process with my new mortgage advisor in one afternoon than I could with these guys in more than a week. Not to mention he got incredibly rude on the phone with me once I told him I had to go with someone else due to his lack of speed. Would not recommend this company to anyone.

I have started a complaint with Kier headquarters and Helen webb. I have contacted BBC watch dog and the FCA about this incident as it seems there are many Kier unhappy customers. When i reserved this property i was given a deadline to get mortgage in place and exchange. I agreed to this time period being 6-8 weeks. The date was not confirmed on the form that i signed with kristelle. Out of all the properties we were interested in this was the quickest to be built. I pushed my solicitors and constantly called beth lyon for updates. I was promised weekly updates of build and the 10th september was the last time i received this. Regards to Mortgage bureau and Beth Lyon she can confirm any emails she sent to me was immediately responded to. Any documents required was immediately given. After first consultation she went on holiday delaying paperwork being submitted. further more there was a delay in H2B funding which meant that the exchange deadline should have been addressed to me. At which point i contacted the office for mark blakes mobile number and left a message with no response. I was only aware of a 6 week extension from that point 11th/October. I am now being told this was actually 4 weeks. My solicitors have carried out searches at my expense and Beth advised me that mark blake will not allow me to use halifax as a mortgage lender. this then delayed the process further more which should be taken into account. Then once beth submitted to virgin money who was the next cheapest provider, i was told my solicitors were not on the panel. Again no fault of mine. I submitted to her information given to me by my solicitor. At this point i called mark and left another message with no response. I re iterated to Beth that no sales team or manager has made contact with me since september. I then received my first call today from mark blake telling me that he has cancelled a sale because beth lyon said she cant get me a mortgage. I called beth who said this was not true and said we could fast track the mortgage as solicitors can act immediately after offer has been given. The last 48 hours is just more time wasted. The reasons for the delay are solely on your part by refusing me a lender of choice that had been submitted, then wasting time submitting to a lender that my solicitor wasn't on the panel for. I want to hear from a senior of mark blakes to why my reservation has been cancelled. I also want to know why there is a deadline which has been delayed 14-15 days at your and mortgage bureaus fault not mine. For this reason i ask for you to allow the mortgage offer to be submitted and solicitors to carry out their work to meet the 12 november deadline. If this is over a few days it is not at fault to me. I have been mislead and mistreated from the start and i feel like ink on a piece of paper. There was no communication from area sales manager and there was bad practice by all. I have paid solictiors £250, Yourself £500 and Virgin £180. If you are forgoing with the cancellations than i ask for your to reimburst my costs. The stress this has caused me and my wife is unimaginable and if you dont allow us to proceed based upon your assumption then i will seek full legal action and find those responsible for compensation.