Terrible company for renters. One of the rooms was covered in mold for a full year before it got fixed, and they only sorted it because we were moving out and they needed new renters. They even had the cheek to try charge us for it but refused to give a discount in rent when we proved it was their fault! (Vent was covered over). Like everyone else has already said they also tried to scam us with a bunch of false charges from our deposit too (£500 for a cleaner after we spent a full day cleaning? I don't think so!) Then they even tried to add more onto the bill after, absolute scam artists. Thankfully due to their incompetence they didn't secure our deposit properly so we got it back by threatening court action. They have no interest in the welfare of their tenants, avoid at all costs.

Dreadful company. My bathroom had been like a building site for over a year and no one did anything about it, i was also left without a washing machine when that broke down. Zero customer service and the staff are clueless!

poor customer service

With a severe heart ache i write to warn potential tenants, landlords and others of this letting agent most especially their Morley branch. They are so RUDE, RACIST, and UNPROFESSIONAL about their dealings. My wife and i were sent an agreement/contract after paying the holding deposit to an apartment and was successful with the application. We were to come pick up the keys to the apartment and pay our security deposit with one month rent. In the mail that was sent to us towards the agreement, there was no SINGLE full address of the letting agent to follow through to sign the documents and pick up the keys, the only address we could find was written in the agreement itself, this address however was so misleading as it took us to a housing estate that had NOTHING to do with Manning. Prior to our arrival at the wrong address, we had already been contacted by one of the manning agents asking us why we were not yet at their office, the agent called us and lied to us that our agreed meet up time was for 03:30hrs against what was clearly written on the email sent to us which stated 04:30hrs. We were informed we were late already and they soon would close and we would have to come back the next day to pick up the key at 09:15hrs. My wife and i practically begged these agents yet they remained adamant we were already late, due to a fault not from us but due to the wrong address they put in the agreement we were to sign. We had to drive against all traffic several miles after being informed of the correct address and while en route we were informed constantly that we wouldn’t meet them at the office as they were about to close. Kindly note that my wife and I tried to start moving that same day as moving the next day was not feasible and realistic due to STORM DENNIS and due to our tenancy agreement ending the next day which is the same day we were asked to shift the meeting to. We got to their office and still met all their staff in their office with the sign still stating the office was still open after a 20 minutes drive {Another lie} while at their office, we kept begging these set of inconsiderate individuals “ALL WHITE BY THE WAY” to allow us sign the agreement, make payment and get the keys all of which fell on deaf ears (Zero customer service) their agent who attended to us was rude as she kept informing us that there was no more time to sign any document even though we kept on pleading for almost twice the same number of minutes it would require to sign documents and make payment. We were forced to change our move out date and was forced to move out in the storm with the chances of our properties been left out in the rain as we had to return the keys to the previous apartment the same day our move in date was postponed to. We were practically walked out of their office with no regards to all plea and should i also remind that while driving to their office with us pleading on phone just to be speared few minutes of wait so we can get documents signed their customer care representative we spoke with muted/Dropped the phone, making us continue to talk to the phone without her listening to our conversation while we listened in horror her chewing gum and typing while talking and laughing with her other colleagues in the background with no regards to customer service. THIS MESSAGE IS TO ALL INDIVIDUALS OUT THERE, LANDLORDS AND PERSPECTIVE TNANTS OUT THERE...... don’t be deceived by the multiple 5 stars you see here they are probably from other branches of manning Stainton. There’s also a sincere review posted about a month ago here that reflects who they really are.

Arranged to view a property , received confirmation text , sat outside property at agreed time, gave them 10 minutes... I phoned only to be told they are at another viewing and wont be there for another hour..unprofessional, still waiting for a phone call from the person who was supposed to be showing me round property, you know maybe to apologise or try and get me back.. I feel sorry for vendor as well potential lost sale

Terrible to work with. Staff unhelpful and obnoxious. Would not recommend this branch.

Very disappointing experience as a tenant in a property managed by Manning Stainton. Unable to log issues and organise repairs in a timely fashion. Unprofessional during the time we were leaving the property and falsely claiming for cleaning costs and repairs. Probably better than some other letting agencies but could do much better.