"Wish there was a 0 star..."

In their defence, they were always polite and responded quickly when contacted. However, it is undeniable that they rip off students to maximise their profits at every opportunity... Viewed the property and then they cut off half our garden when we moved in for 'maintenance' but didn't touch it all year. The house was messy and in poor condition when we moved in. Tried to keep the majority of our deposit for damage that was there before we even moved in. The list goes on but I haven't got the time, WOULDN'T RECOMMEND!

Awful letting agent. They do not support tenants. I would HIGHLY recommend renting from anyone else other than CJ Hole. Don’t know what as a tenant you pay agency fees for. Especially when they charge a minimum of 2 people even if you are just renting a place on your own. Disgusting!!! As someone who now owns a property there is no way I would use CJ Hole to rent out or to sell and am actively discouraging friends from using them in the new year after this experience.

Awful letting agent. They do not support tenants. I would HIGHLY recommend renting from anyone else other than CJ Hole. Don’t know what as a tenant you pay agency fees for. Especially when they charge a minimum of 2 people even if you are just renting a place on your own. Disgusting!!! As someone who now owns a property there is no way I would use CJ Hole to rent out or to sell and am actively discouraging friends from using them in the new year after this experience.

Absolutely appalling service. They treat themselves as the customer. Ask you to create a separate account with people you don't know because they "can't be bothered to accept payment from multiple accounts" for a shared contract. Allow you to move into a house which is absolutely filthy. Will never use again.

"Terrible from start to..."

We were very disappointed with the service we received from CJ Hole. After requests for maintenance in our house, emails were ignored, and phone calls left us with false hope. On one occasion (when maintenance work was finally carried out) we were blamed for causing damage to an inspection tile which the plumber they employed had removed. On another occasion we explained the shower door was not shutting properly and causing flooding in the bathroom every time we showered. CJ Hole advised us it was not an emergency and were later blamed for mould growing on the ceiling. On yet another occasion a tap broke, which was also not treated as an emergency. CJ Hole took several weeks to contact the landlord, who then wanted us to pay for the repair. After we contacted the council with our list of problems, they came to inspect the property and requested CJ Hole to complete the work. After we vacated the property at the end of our tenancy agreement CJ Hole made attempts to retain our deposit. They sent a list of 12 problems, but we provided them with evidence for why we were not responsible (including a receipt for cleaning the carpets). After we advised them that we were referring our case to the deposit protection service and the council, the list was reduced to 3 items. We also objected to a gardening fee of £65 (the garden was overgrown and in a bad state when we moved in) but we gave in because we could not wait any longer to get our money back. A very disappointing service.

Terrible customer service. Avoid CJ Hole or at least this one is specific if you can.

Very unprofessional. I don't recommend it.

Worst customer experience ever. It has a reputation around Bristol, but in matter of customer support, it should receive less than one star. After many issues within the property, every time we had to contact the landlord, a property that was miss soled to us, as managed by CJ Hole. They jump in so fast to put you to sign the contract. After you sign the contract, they will be all gone, not only they do not manage properties, they DON'T CARE about you. They are so “busy” they forget to cancel the standing order that was supposed to be cancelled after my last payment. Incurred £20 for nonpayment, and affects my credit score.

Terrible experience dealing with this agency, specially Frankie Bath.