God answered a major prayer request for our family through Russel Property in Bishop's Stortford. We were very new to the UK and needed to find a place to rent as soon as possible. I walked into their office without an appointment and was introduced to Jack who listened intently about what I was hoping to find. He had something available that was not even listed yet. I was able to walk there immediately after speaking with him to meet Pippa who just happened to be at the property. I felt home there immediately. Jack had been honest that the property needed some work, but that Russel's would work with me to help get it move-in ready. Jack, Pippa, Leah, Hannah and Jo all patiently answered all my questions. Eventually Jo became my go-to person for arranging all the services that had to come into the house to install a boiler, fix odds and ends, change an appliance, etc. and as of today, my family lives in a modernized and beautiful home. We are so happy with Russel's and are especially glad for the rapport built up with Jo through our many emails and calls and even seeing each other round the town. These are honest and kind people to work with and we wholeheartedly recommend them!