Hi Julian Thank you for your feedback. We have carefully checked our records but have been unable to identify your details. We are very surprised to read your comments, as our team operates with the highest level of professionalism and integrity, and we do not recognise the situation you describe. We would welcome the opportunity to discuss this with you further. Please can you contact me on adamlatimer@intercounty.co.uk or 01279 757250 so I am able to understand what has happened. Best Wishes Adam