This horrible experience came back to me as I drove past Intercounty the other day. My partner and I were looking to rent a property from them back in April this year. Natasha had seemed pleasant at first, however that changed after we questioned her actions and the money she'd happily taken wouldn't be returned to us as she didn't do her research properly. Thankfully PM Estates were able to help us out very satisfactorily and we found a property soon after. Unfortunately it was Natasha's poor understanding of lettings, her arrogance and stubbornness that meant we'd been left out of pocket and incurred other delay costs too. Hugely disappointing experience and put me off Intercounty completely.
Reply from Intercounty - Bishop Stortford: Hi Nick,
We are very sorry to hear of your experience.
From reviewing the file I can see there were circumstances around the application of this tenancy which meant it could not proceed further. We operate in a clear and transparent way, with all terms being read and agreed to prior to any monies being taken from our customers.
Every member of our team, including Natasha, are thoroughly trained and professional in all of their dealings with our customers, so I feel your personal feedback on Natasha is unjust.
I am pleased to hear you managed to secure yourselves a new property and wish you well for the future.
Best Wishes,
Adam
