Hi Shaun, I am very disappointed to read your feedback. My colleague Reece has tried to call you to discuss the matter today and will make contact when he is back in the office next week. Having reviewed the file, I can see that we first spoke about this property with you a week or so before the viewing was arranged for, but the Thursday was the earliest you could do due to other commitments. Other viewings had gone ahead as you would expect and offers made, however nothing was accepted by the landlord. The landlord then made the decision to accept the offer on Thursday morning, so we made contact to inform you that the property had been reserved at the earliest possible opportunity. I do appreciate how disappointing this would have been having travelled to the area on that day, however we were not in a position to advise differently until the Thursday morning. We wish you well with your property search and would be happy to assist you in finding an alternative property. Best Wishes Adam