A COMPLETE DISASTER IN EVERY WAY I am writing to share my experience with this estate agency, Intercounty Bishops Stortford, and it has been nothing short of disastrous. From the very beginning, the agency proved to be extremely disorganized. The staff showed no communication among themselves, leaving us constantly bombarded with irrelevant emails that had nothing to do with our tenancy. On top of that, their attitude was consistently condescending. Whenever we requested information, the responses we received carried an air of superiority. I genuinely felt that, because we are Spanish, we were treated with less respect than British clients. This behavior was not only unprofessional but also deeply offensive. The worst part came at the end of the tenancy. We left the flat in immaculate condition—spotless, tidy, and perfectly maintained. Despite this, the agency withheld a significant portion of our deposit. They claimed £446 for cleaning and an additional £110 for carpet cleaning, charges that were completely manufactured since the property was already in pristine condition. When we challenged this, their only response was to suggest we open a dispute with Mydeposit, knowing full well that this would only drag the process out and cause further frustration. To conclude, I strongly advise: DO NOT RENT FROM THIS AGENCY if you value your deposit, your time, and being treated with basic respect. Their arrogance, lack of professionalism, and dishonest practices make them an agency to avoid at all costs. A COMPLETE DISASTER IN EVERY WAY. ————————————————————————— A COMPLETE DISASTER IN EVERY WAY I am writing to share my experience with this estate agency, Intercounty Bishops Stortford, and it has been a disaster. From the outset, the agency proved to be extremely disorganized. The staff didn't communicate with each other, leaving us constantly bombarded with irrelevant emails that had nothing to do with our rental. Furthermore, their attitude was always condescending. Whenever we requested information, the responses we received had an air of superiority. I honestly felt that, because we were Spanish, we were treated with less respect than British clients. This behavior was not only unprofessional but also deeply offensive. The worst came at the end of the rental. We left the apartment spotless: immaculate, tidy, and in perfect condition. Despite this, the agency withheld a significant portion of our deposit. They charged £446 for cleaning and an additional £110 for carpet cleaning—completely unfounded charges, as the property was already spotless. When we disputed this, their only response was to suggest we open a dispute with Mydeposit, knowing full well that this would only prolong the process and cause further frustration. In conclusion, I strongly recommend: DO NOT RENT FROM THIS AGENCY if you value your deposit, your time, and respectful treatment. Their arrogance, lack of professionalism, and dishonest practices make them an agency to be avoided at all costs. A COMPLETE DISASTER IN EVERY WAY.