Dear N.D Taylor, Thank you for your comments. I have searched our system and can't find any details of you being registered as client with Intercounty. At Intercounty we take all feedback very seriously, if you wish to call or email me on the details below i am happy to investigate this matter further for you. Many Thanks, William Jobber, Branch Manager at Intercounty Bishop’s Stortford. WilliamJobber@intercounty.co.uk or 01279 757250