At start all same well and friendly. However when we started to ask questions and wanted answers it seem that we were being too difficult. Refusal to relate our issues across or pass our requests to vendor. All these showed up after we exchanged. Unfortunately we used their associate Lawers made things even worse for us. They clearly sided with each other influenced by personal issue's. Very unprofessional to the point that we gave in to vendors request each time. Once visited was agreed, met vendor at address with family member who gave us tought time. I felt we were set up and thrown into a situation, just a day before we took the keys. I'm now left with a house and feeling let down by estate agents. No sense of happy feeling currently, big Mistake using Intercounty at all. They need to deal with cases fairly terrible ordeal.