We are very happy with the excellent, professional & helpful service we had from the team in Bournville. They kept us updated on a regular basis and always returned our calls in a timely manner if we needed to leave a message. We valued their advice and individual service.

Oulsnam Bourneville office were great throughout my transaction. Straighforward and no-nonsense advice which was appreciated, particularly from Laurie who showed me the house. Jacqui at Crystal Finance was also brilliant throughout.

Poor experience. Buyers count too! You need to be a little wary about misrepresentation when a property marketed as 'chain free - vendor going into rented' suddenly changes into 'they have changed their mind & now need to find a property' as you provide proof of funds after having an offer (above asking) accepted. I hope this isn't a common scenario but post my review in case others are experiencing similar. The agent apologised nicely explained they can only act on the instruction of their 'clients' but as a potential buyer I certainly feel like a customer funding the operation so I expect a better service experience than this.

Appalling service trying to rent a flat with this lot in the Franklin. Poor communication, not what you need when trying to rent

I have found this agent the most unprofessional agent I have dealt with recently, I made an offer on a let property over 10 days ago and after constantly chasing for an update and promised call back after call back still nothing!! I have since used another agent found a property completed all paperwork paid the deposit and collect the keys next week.....whilst I am still waiting for a call back from Ouslnam....Can you imagine how bad this is for the landlords they represent?? Very unprofessional service....

Throughly disreputable absolute spivs. Charge you an absolute fortune to book you out of a rental property, produce a report then try to steal your deposit for things which aren't even listed as being wrong in the inventory they've charged you a fortune to produce. Also attempting to hang onto the deposit longer than the allowable 10 day period. Looking forward to the 1st of June when their greedy behaviour will be illegal

THis company are prepared to manipulate the truth to benefit themselves. Totallt untrustworthy and without any form of professional integrity. Avoid at all costs.