Martin & Co Birmingham Harborne

I just wanted to give you a heads up about my downright terrible encounter with Martin and Co, the lettings agency. Trust me, you'll want to think twice before renting a house through them, especially if you're an outsider like me. …

Didn't have a good experience with Martin & Co. I arranged a viewing with Ben for a property and 25 minutes before we were due to meet they texted me to say they had to cancel because they couldn't access the property. Another viewing was …

Two members of staff in sales Harborne have exercised complete indiscretion! I will never use this franchise again.

Didn't have a good experience with Martin & Co. I arranged a viewing with Ben for a property and 25 minutes before we were due to meet they texted me to say they had to cancel because they couldn't access the property. Another viewing was arranged with the same agent for today, and I've looked at the Rightmove listing and it says let agreed. Nothing was sent to me to let me know the viewing was cancelled so I called them. Ben is actually now on annual leave, and he never actually arranged the appointment within their system. I understand that this doesn't necessarily represent everyone at Martin & Co but at the end of the day he is a representative for them and he hasn't been impressive in his professionalism at all. In fairness, the manager did call me back after I enquired to ask me to call and discuss the situation but I'm jaded by the lack of customer service now, so I don't see much point. Be wary if working with this agency and which agent you work with.

I usually don’t write a negative review but goodness this one’s necessary. Not just for me but to help others know on how awful the customer service is. I was a tenant of Martin and co for 6 months, let me say this, if your property manager is DEBBIE KEMPSON, you are doomed. The worst customer service I have ever received, I’m usually a person who believes in giving respect and taking respect but man this pushed my tolerance level to extreme. After I vacated, the deposit must usually be returned by 10 days following checkout report which usually comes by 3-4 days. My deposit took 2 months to be returned even after landlord informing them to return it a week after I vacated. Every time I called this lady, she was not only ignoring the calls but arrogant, rude, mannerless, feeding lies over lies every time she spoke. DO NOT EVER TRUST THEM EVER. They deduct money from deposit for no reason, 350 pounds was deducted from mine for things which I was never guilty of. I was not so courageous to go against them as I have too many things going on with my personal life but someone has to take action against these people. If the deposit is not returned, I suggest you call DPS and know how to get on with legal action. After I said I’m going with legal action, they returned the deposit the same day. Moral: DO NOT TRUST THEM at any point of tenancy. I would like the senior manager of Harborne branch to take some action here, what’s happening here is very wrong. You might loose really good customers with this behaviour.

If your property manager is Natasha Scott then i feel sorry for you. She will deliberately try to make things difficult for you out of spite and be unhelpful. Good luck to anyone who decides to go with martin and co. x

I have been asking for a letter from the manager for a week and he does not reply to my email

Never recommend this agent.

BE AWARE TENANTS AND LANDLORDS. This company is disgraceful they hired workers to do work in our house and charged £4,000 for work that was NOT done . They found a tenant with children and when we went to check the property we found the tenant sitting with no electric. The workmen had not done the work and Martin & Co had advised the tenant not to tell the ‘ landlord’ . We are paying monthly management fees. This company is absolutely disgusting that it can lie to both landlord and tenant and leave tenants in a difficult position and have taken large amount of money for work not done . Such a greedy company and dishonest . PLEASE TENANTS AND LANDLORDS FIND ALTERNATIVE AGENTS SUCH AS SHIPWAYS OR AND OTHER IN HARBORNE .UNLESS YOU WANT TO LOSE MONEY AND LIVE HORRIBLY WITH MANAGEMENT NOT TAKING CALLS.