Renting via John Shepherd and they have been really helpful and clear with communication throughout. Elisha has been handling my documents etc... and has always been quick to respond with no problem answering some of my probably silly questions ! Nothing negative to say

John Shepherd has been managing my flat in Birmingham city centre, and overall, they’ve done a good job. From the beginning, they’ve been responsive and helpful—definitely better than competitors, based on what I’ve heard. I’d like to specifically praise Alisha Donaldson, who has been an outstanding employee. After my flat was flooded, there was a huge volume of emails from myself and other involved parties, yet Alisha remained incredibly helpful and professional throughout. She managed communication with unresponsive tenants and coordinated contractors efficiently. Her dedication and calm handling of a stressful situation truly stood out. I’d really like her supervisors to be aware of the excellent work she’s done. Please make sure this exceptional team member gets the recognition she deserves.

Sophia was efficient and elegant. Honestly one of the best in the game

Sophia is very helpful, friendly & responsive.

Friendly and efficient service from start to finish. All worked like clockwork and loving living in our new home great set of staff

Sophia Tong provided outstanding service! Very quick replies and super helpful.

I had a great experience working with Sophia Tong, one of the letting agents. She was professional, thorough, and explained everything in great detail. Her communication made the whole process smooth and easy. Highly recommend her services!

Great agency! I want to thank Elisha Robinson and Claire Redstone for her help during the all process.

Outstanding Service from Sophia Tong and John Shepherd – Highly Recommended! I recently had the pleasure of working with Sophia Tong to find a flat to rent in Birmingham, and I couldn’t be more impressed with her professionalism, dedication, and expertise. From the very beginning, Sophia was incredibly responsive and attentive, taking the time to understand exactly what I was looking for in a home. What truly set Sophia apart was her genuine care and willingness to go the extra mile. She was always available to answer questions, arrange viewings at convenient times, and ensure that everything was handled seamlessly. Thanks to her, I found the ideal flat that met all my requirements. If you’re looking for a reliable, knowledgeable, and friendly estate agent in Birmingham, I highly recommend John Shepherd. Thank you, Sophia!

Tom, lettings assistant has been very helpful and responsive. Pleased to have JS manage my flat.