I’ve had a very positive experience with John Shepherd Lettings – Birmingham City Centre office. After not moving for several years, I was quite nervous about starting a tenancy again, especially as I haven’t had good experiences with other estate agents in the past. However, from the very beginning, their coordination and communication made the move-in process smooth and stress-free. What really stands out is their maintenance team. They respond quickly to any issues and keep tenants regularly updated until the matter is resolved. Even after moving in, they don’t leave tenants on their own – the support continues. I can also clearly see that they manage properties professionally for landlords as well. The way they handle maintenance and communication shows they care about protecting the landlord’s property while also supporting tenants fairly. That balance is not easy to find. The entire team in the Birmingham City Centre office has been professional, supportive, and proactive. Highly recommended.

Gita has been really helpful with enquiries and she is swift in responding and resolving any issues I have with the property. Thank you Gita

John Shepherd, did a great job selling my apartment in Birmingham. Turkay Hasan in particular, went the extra mile to guide the sale along to completion.

Lois initially managed our property before it was transferred to another manager, which she clearly explained to us at the time. During her management of our tenancy, everything ran smoothly and without any issues. We were always well informed and felt supported during her management and throughout the transition period to another property manager

If you want 5-star reviews and want to remove negative reviews from Google, contact me via my profile; my contact details are listed there.

Muhammad Gader, part of the Lettings team provided excellent customer service. He conducted a viewing which turned into an offer and kept me well informed. Professional and efficient service!

My parter and I were looking at properties to rent and we contacted Kohn Shepherds for a property that we liked. The viewing was conducted by Sophia who was super sweet and took the time to explain the process. Very happy with the experience:)

Elisha and Megan from John Shepherd were really helpful with my move in process. Prompt with communication and support. It was all a smooth process.

My experience with this agency was really nice. Sophia Tong was the agent present with me for the viewing and she was really nice and accommodating. She explained the whole process to me as this was my first time renting. She also followed up with the landlord and updated me on any news she got from them. It was a stress free and quick process overall because in less than two weeks she informed me that I have been accepted for the house.

We have been overwhelmed with how supportive JS has been in our first 7 days being in our new home. All issues have been sorted within hours or days. Yoko, our point of contact, is so organised and on it! Couldn't be happy being with JS after having lots of negative experiences with other agents.