Thank you for your review, Neil. I appreciate your comments and would love to hear more about how we could have been more helpful at the conclusion of your tenancy back in 2019. As you mention, we were not involved in the management of your tenancy, but acted as stakeholder for your deposit. This means that the landlord has not employed us to deal with any aspect of the check-out procedure. Our only involvement is to ensure the deposit is properly protected by the TDS, and to return the deposit to the tenant when we are instructed to do so by the landlord. I can see that we issued you with all of the requisite compliance paperwork relating to the protection of your deposit when you moved into the property. I also note that we refunded your deposit to you within 24 hours of receiving instruction to do so by the landlord. It would appear that we carried out our limited duties relating to your tenancy very efficiently, but I would be more than happy to receive your feedback if there are any details I am unaware of. You are welcome to contact me at toby@residebath.co.uk.