Don't do it. Any problems you have they will do nothing about. Worst agency I've ever been with. Everything is blamed on the tenant and charged.

After living in a property for over a year, I noticed the property had a damp issue. I spoke with Northwood who arranged a cleaner to clean the mold. This did not resolve the problem and a friend and I spent months regularly cleaning the mold. Eventually it was discovered that there was a leak in the roof and that roofers were required to fix the roof. Northwood asked me to clean the mold before the roofing survey arrived which suggested to me they were trying to hide the problem from the landlord. I then refused to let anyone enter the property until I had a third party inspect the mold problem of which I have every right to seek that third party assistance, then Northwood issued me a section 21 eviction notice rather than deal with the ongoing mold problem this property has. The mold was caused by a previous tenant wallpapering over the bathroom vent. I will be glad to never live in another Northwood property after this experience.

They are only helpful when it looks good for them. I asked them to fix my broken door after I was burgled and they done nothing about it until I became completely homeless they then changed the locks and stuck an abandonment notice on my property.. as they were aware of homelessness I wasn't able to put my belongings anywhere. They gave me two weeks to find somewhere for my belongings to go. I've just recently moved into a new property and asked them to send my post (bank card and bank letters) they agreed so i sent them my new address.. howevere after I sent my address they then ignored me... Having no reply I pressumed they hadn't done anything about it and just ignored me again👀 I emailed them today and I was told it's not promised to get my post (understandable) but instead of informing me about this before sending my post they sent it out anyway... And only spoke to me when I emailed them myself the SECOND time.. I didn't have a fire alarm fitted for almost 2 years after asking numerous of times about it in the property... having children its a leagal requirement (with or without kids it's a leagal requirement) I had windows that didn't open. And open socket with wires hanging out in my living room... The list goes on! Nothing was done about any of it since I was living there after numerous of emails were sent... We even said we would go through leagal advice and take action if it wasn't sorted and still got nowhere... Will never rent from them again. Definitely take advantage of the vulnerable that's for sure. Would not recommend to anyone.NegativeResponsiveness, Quality, Professionalism, Value

Blunt, unreliable and never call back, got called but i was driving (on Bluetooth) so asked to call back me back in 10 minutes, this unfortunately didnt happen. I called them in the evening only to be greated by an individual with what I can only describe as completely fedup and didnt really want to be taking my call, gave my details to get a call back but this again didnt happen. Having called them again the following day i was asked alot of quistions about income ect and at no point did they mention that the property we originally contacted them about was not available for a viewing until six weeks later because they are fully booked.. Obviously its pointless viewing it in six weeks time as it will be no longer available, why not tell me straight away at the beginning of the bloody call. My wife also got an email saying they had tried calling her yet there was no missed call, she gave them my number but still took them two days to call. If you would like nothing more than having your time wasted, give them a call. If you like to deal with people who just don't give a damm, give them a call. Do you enjoy the feeling of pure fustration? guess what folks, Yes, give them a call To experience all of lifes unhealthy emotions, you can find it right here, just pick up and dial.

I used to find it unfair that letting agents got a bad reputation. How swiftly things change. I'm sure Northwood are fantastic for landlords but I strongly recommend any prospective tenant's use serious caution when looking to rent through Northwood. In seven years of renting, never have I lived in such a poorly managed house with such ingrained issues. Of course, being the tenant's, these were our fault and thus we must pay... UPDATE: After disputing the deposit repayment, we were awarded over 60% of the money originally withheld from us.