I've been a tenant of Northwoods now since 2014 and I can say that I am extremely happy with the service I have received. Any problems with the property have always been dealt with promptly and professionally. The staff and very helpful and always friendly. Would recommend.

"Excellent..."

Really helpful and friendly, had an answer to every question we had and helped us move into our house easily and quickly

"Faultless..."

As a first time landlord, I was a little scared at what I was entering into. Everyone I dealt with at Northwoods put me at ease, and nothing was ever too much trouble for them. I cannot speak highly enough of both Carly and Beth, who also dealt with the sale of the property, and would recommend Northwoods to anyone looking to either rent or sell a property in the Basingstoke area.

"Rental and..."

We originally rented, and then after three years sold our property, all through Northwood. From start to finish, the whole experience has been wonderful. The ease of the original rental, the management of our property during the rental period was so painless. Any issues were dealt with swiftly, and without fuss or bother. This was especially important to us, as we lived oversead. At the end of the rental, we had decided to sell our property. The girls made a seamless transformation from renting to selling. They kept us informed on a regular basis (often ahead of our solicitor), of progress. This carried on until the final exchange. Should we return to the UK, and need to rent or buy, we would certainly use their services without a second thought.

Beth was always very kind and helpful and would go the extra mile to help us.

Our initial 1 year with Northwood was fine with good communication from staff and all, until Jardian entered into the picture. Every periodic inspection was an exhaustive process, raising issues most of which were existing before we moved in to the property. We had to spend hours finding old pictures and explaining them all.1 month after one of those inspections, we were told that they will visit us to check something the handyman fixed recently for which we agreed to be home to receive them. On the day, when we were busy with our work, we suddenly realized someone broke into our flat, only to see her casually walking in the property after she opened it with her set of keys. She then proceeded to inspect the entire property again and sent us another list of random issues. Not even a lame explanation or whatsoever when we asked why she had to inspect for the second time in a month without even informing us and use her keys without even knocking on the door even after we said we will be home to receive her. It's like they can say/do whatever they want to. One can only imagine how the end of tenancy process will be. We were charged for random things with ridiculous rude replies when we tried to negotiate. Thanks to Mydeposits scheme, we received over 60% of our claim. We are spending our time for one last time in writing this review and would see what the management had to say about all this? Wouldn't be surprised if they said any of it didn't happen. Edit: You are disappointed because we shared our experience? Every single thing we mentioned was on records and there is lot more that's not included here, you should probably check your emails again to see the kind of relationship you maintained with us instead of acting like nothing happened. And probably train your valued employees to not personally harass tenants so you don't have to call their experience as personal attack and can value their opinions too.

Our initial 1 year with Northwood was fine with good communication from staff and all, until Jardian entered into the picture. Every periodic inspection was an exhaustive process, raising issues most of which were existing before we moved in to the property. We had to spend hours finding old pictures and explaining them all.1 month after one of those inspections, we were told that they will visit us to check something the handyman fixed recently for which we agreed to be home to receive them. On the day, when we were busy with our work, we suddenly realized someone broke into our flat, only to see her casually walking in the property after she opened it with her set of keys. She then proceeded to inspect the entire property again and sent us another list of random issues. Not even a lame explanation or whatsoever when we asked why she had to inspect for the second time in a month without even informing us and use her keys without even knocking on the door even after we said we will be home to receive her. It's like they can say/do whatever they want to. One can only imagine how the end of tenancy process will be. We were charged for random things with ridiculous rude replies when we tried to negotiate. Thanks to Mydeposits scheme, we received over 60% of our claim. We are spending our time for one last time in writing this review and would see what the management had to say about all this? Wouldn't be surprised if they said any of it didn't happen. Edit: You are disappointed because we shared our experience? Every single thing we mentioned was on records and there is lot more that's not included here, you should probably check your emails again to see the kind of relationship you maintained with us instead of acting like nothing happened. And probably train your valued employees to not personally harass tenants so you don't have to call their experience as personal attack and can value their opinions too.

Our initial 1 year with Northwood was fine with good communication from staff and all, until Jardian entered into the picture. Every periodic inspection was an exhaustive process, raising issues most of which were existing before we moved in to the property. We had to spend hours finding old pictures and explaining them all.1 month after one of those inspections, we were told that they will visit us to check something the handyman fixed recently for which we agreed to be home to receive them. On the day, when we were busy with our work, we suddenly realized someone broke into our flat, only to see her casually walking in the property after she opened it with her set of keys. She then proceeded to inspect the entire property again and sent us another list of random issues. Not even a lame explanation or whatsoever when we asked why she had to inspect for the second time in a month without even informing us and use her keys without even knocking on the door even after we said we will be home to receive her. It's like they can say/do whatever they want to. One can only imagine how the end of tenancy process will be. We were charged for random things with ridiculous rude replies when we tried to negotiate. Thanks to Mydeposits scheme, we received over 60% of our claim. We are spending our time for one last time in writing this review and would see what the management had to say about all this? Wouldn't be surprised if they said any of it didn't happen. Edit: You are disappointed because we shared our experience? Every single thing we mentioned was on records and there is lot more that's not included here, you should probably check your emails again to see the kind of relationship you maintained with us instead of acting like nothing happened. And probably train your valued employees to not personally harass tenants so you don't have to call their experience as personal attack and can value their opinions too.

It is honestly one of the worst Estate Agents I've ever had the mis-pleasure to encounter. No communication between the staff running the tours, and the staff taking the calls. Supposedly a bridge between you and the landlord, but in reality more of an obstacle and a hinderance. Go somewhere, better yet, anywhere else