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Belvoir - Basingstoke

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
5.00 /5

I have had quite a few dealings with estate agents over the years. Belvoir Basingstoke have been managing my rental property for some time and I have found them to be better than any other agent. When I came to sell a property I was tempted to go the online route, I’m glad I did not. Belvoir sold and looked after every detail of the whole process giving me weekly updates. They got to the bottom of any hold ups and sorted them. It’s a well run office with an excellent team. I can not praise them enough. Thank you

Reply from agent

Brian, Thanks for taking the time to leave this review. We're glad that you chose us to sell your property as well and we're pleased that everything went according to plan.

5.00 /5

The team at Belvoir were extremely helpful from the valuation to completion of the sale. They kept us up to date at all stages from viewings to completion. The property was priced realistically and marketed really well we were kept upto date with viewings and feedback which was really useful. We would definitely recommend Belvoir to others having used them before we were already impressed with their service and they certainly lived up to expectations the second time around. Matthew and his team in Basingstoke are highly recommended

Reply from agent

Rachel, thanks very much for taking the time to leave this review.

5.00 /5

They are worth the fee!!! Belvior were the first agent to respond promptly to my enquiry to sell my home. They gave me a honest valuation which reflected current market mood. They are friendly, have excellent local knowledge and good customer service. They managed to sell my house within 2-3 weeks of it being in the market. Communication throughout the process was good. Perhaps what would could be improved is having an online portal to track sale progress. Great service overall 🌟

Reply from agent

Donkey Master, thanks for taking the time to leave this review. If a property sells within a couple of weeks or so, it's because it's priced sensibly and this says as much about the vendor as us. The online portal is an idea which merits consideration, but currently, most simply prefer a telephone call.

5.00 /5
22.03.2018
Excellent service!

From start to finish Matt and his team were professional and dedicated in the handling of my property sale. I can’t fault them and would recommend highly.

Reply from agent

Hilary, thanks for taking the time to leave this review. As always, we're glad to hear that a client of ours has been happy with what we've done for them.

5.00 /5
17.03.2018
Fiirst House Purchase

Belvoir Estate Agents provided a superb service from start to finish of our very first house purchase. Being new to property buying, we went in naïve but working with Belvoir couldn't have been simpler. We were kept up to date with details and information and they went out of their way to make both the seller and buyer content with the process. 5 Star service. from Matt Smith at Belvoir.

Reply from agent

Benjamin, many thanks for taking the time to leave this review. We're all very pleased that you are happy with what we did for you.

5.00 /5

After the experience we have had with previous estate agents, we cannot fault the service Belvoir provide. At times our solicitors were very hard to get hold off, we are very grateful to Matthew for chasing and pushing solicitors so things got moving. Throughout the process we have always been kept up to date, any questions we have are answered promptly. Thank you Matthew for making this process go as smooth as it could, would definitly recommended Belvoir! We are very excited to pick up the keys next month!

Reply from agent

Dear Lauren, thanks for taking the time to leave this review. There's a lot that goes on behind the scenes and not everyone appreciates the value of it and not all agents and solicitors are as diligent as they might be. We're glad to hear that you've been happy with our efforts.

5.00 /5

We let two properties through Belvoir in Basingstoke using their fully managed service and we have worked with them for several years. Our experience is very positive - both on the easy stuff like good communication and reporting as well as the more difficult issues that can arise around working with tenants. We recently had an experience where the property was not being cared for. Belvoir managed this very professionally initially identifying and properly documenting that there was a problem (through their regular property visits) and then reaching a suitable resolution quickly and smoothly providing a result that was best for the tenant and for ourselves. Good balance between respecting tenants and protecting Landlords.

Reply from agent

Thanks for taking the time to leave this review. Problems cannot be eliminated entirely. It's the way with which they are dealt which makes the difference. We're glad that everything has been dealt with to your satisfaction. Mike.

5.00 /5
14.02.2018
Bought First home

As a first time buyer, i had a lot of question and was supported in every step of the purchase by Belvoir. I found them to be very professional in their work. Matt Smith was excellent in helping out with negotiation and closing the deal and keeping everything in order till the deal when through. I highly recommend them as an estate agent for buying home.

Reply from agent

MM, thanks for taking the time to leave this review. All too often buyers and sellers overlook the importance of our input in keeping a chain together. We're glad that you recognised our sales progression and were happy with our efforts.

5.00 /5
08.02.2018
Highly Professional Lettings Service

I rented a property through Belvoir Basingstoke for some two-and-a-half years and I can give them a five-star recommendation without hesitation. The service provided was professional, efficient and friendly throughout, right from the first enquiry through to the final check-out. They did a good job of managing not only the set-up but also the maintenance tasks and issues that inevitably come up during a stay of this length. I felt confident that the tenancy and property was being well managed throughout. As a tenant it is critically important to know that your property is properly managed, that you have a reliable contact point, are receiving accurate, fair and timely information, and that any issues will be dealt promptly and effectively and fairly. If I were looking to rent again, I would favour properties offered by Belvoir. thanks to my confidence in their service..

Reply from agent

Alexander, thanks for taking the time to leave this review. After this long, you'll have had loads of opportunities to see all departments in action, so It's really pleasing to hear that we're reliably across the board. We'd be very pleased to have you back as a tenant. Best of luck in the future.

5.00 /5
01.02.2018
The sale of our house

We would like to say a very big Thank You to Belvoir Basingstoke for selling our house. They were very professional throughout the process especially Matthew' . We had a slight blip along the way ,which Matthew dealt with very well, ensuring that all went well in the end. His communication skills are second to none, I would not hesitate to recommend Belvoir to friends and family.

Reply from agent

Fiona, Thanks very much for taking the time to leave this review. Selling a property is relatively straightforward. The difficult part is keeping the chain together and this is where Matthew's vast experience comes into its own. We're very pleased to hear that you've been so happy with our efforts.

Contact details
Sales Phone:

01256 809807

Lettings Phone:

01256 808116

Opening hours
Monday-Friday: 09:00 - 17:30 Saturday: 09:00 - 17:00
Address

10 New Street, Basingstoke, Hampshire, RG21 7DE, UK, RG21

About

No matter whether it be renting or buying, selling or letting, as far as Basingstoke and the surrounding area is concerned, Belvoir truly is the local property specialist. Having bought the long-established Redwoods business in 2013, Basingstoke property owners and buyers now have the advantage of dealing with a company which benefits from many years local experience and the support of a National brand. With prominent offices on New Street, Belvoir is ideally placed to service Basingstoke and the out-lying villages. All Belvoir staff are trained and experienced in their particular discipline. Whether you are seeking an accurate valuation of a property you wish to sell, or advice regarding a lettings matter, rest assured that you will be dealing with professional team of 15 staff. If you’re after… • A truly personal service. • Commitment to excellence • Transparent fees • Support of a national network …then once you’ve read the reviews on raterAgent, you’ll probably realise that you need search no further.

Our team

Jo Jones

Property Assessor

Emily Mills

Sales Negotiator

Kate Shore

Lettings Manager

Kirsty Ross

Maintenance Co-ordinator

Brian Linehan

Association of Residential Letting Agents
National Association of Estate Agents
Property Ombudsman Sales
Property Ombudsman Lettings
Tenancy Deposit Scheme
onthemarket
rightmove
Zoopla
Primelocation
Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
360 Photography
Professional Photos
Smart Viewing
Social Media Campaign
Video
Virtual Reality
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure
Email / E-shot
Floor Plan
For Sale / To Let Board
Newspaper / Magazine
360 Photography
Professional Photos
Smart Viewing
Social Media Campaign
Video
Virtual Reality
Accompanied Viewings
Sales Progression
Manage / Negotiate
Windows Display
Property Brochure