We use cookies to give you the best online experience. By using our website you agree to our use of cookies in accordance with our cookie policy & you agree to the site's terms & condition

Northwood - Barnstaple

A selection of reviews/testimonials by highest rating
(in some cases, not all reviews/testimonials will be displayed)
1.00 /5

Avoid at all costs.

1.00 /5

Lack of honesty. Lack of proffessionalism. Lack of morals. Lack of integrity. The most crooked estate agents I have ever dealt with and I hope no one else ever has to suffer the ordeal we have, however, after talking to others renting from them it has come to light that the treatment we have recieved is common place. If you're thinking of renting through Northwood... Don't!NegativeResponsiveness, Quality, Professionalism, Value

Reply from agent

Hi Tawni, Thank you for taking the time to leave us a review even though it isnt a positive one, we do welcome feedback. We are very sorry that we feel this way but we do have to carry out the instructions of our landlords. In this instance, your landlord wants to sell his property and has a waiting buyer. We had to serve you with a notice to end your tenancy so that the property could be sold. We did advise you prior to you signing up for the property that it was the intention of the owner to sell the property after the 6 month tenancy. We informed you as soon as we knew that the property was being put on the market for sale and we have updated you every step of the way. The property was listed for sale in July 2020 and you have had 5 months to find alternative accommodation. We have also offered you several other properties for you to move to but for whatever reason, you haven't felt that they were right for your family and have turned down the offers. It is difficult when you have to leave the home that you love and we understand your frustration, however we do have to follow our clients instructions and we have done so legally and acted professionally throughout the whole process and will continue to do so.

1.00 /5

Northwood’s are lovely people, there’s no denying it, what is slightly baffling from a business point of view is why they would risk their company’s decent reputation and allow a couple of unqualified, morally bankrupt cheats to look after the property themselves and not the agents??? The letting business is a profession based on honesty and trust and having people completely lacking in these important skills is a terrible mistake. The property we rented for the short period of time was absolutely lovely but after 6 months of being constantly harassed, we decided enough was enough and handed in our notice. We almost lost our deposit to these villains (the Landlords not Northwood’s), but because Northwood’s seem quite happy to have people like this on their books, my review and lowest possible score reflects this. Until Northwood’s firm up their policy of allowing unvetted and unqualified people and do the skilled customer liaisons themselves, I don’t expect this will be the last review to mention this

Reply from agent

Thank you John for the feedback. As I am sure you are aware, it is the landlord who determines the service that they employ an agent for, not the other way round. In this case, the landlord only requested a Tenant Find service, rather than our award winning management service. We have successfully provided a number of tenants over the years at various properties for this landlord without any issues or complaints from the tenants. We are aware that towards the end of your tenancy your relationship with the landlord broke down and there was a dispute in relation to your deposit. Being a responsible landlord, your deposit was correctly registered with one of the recognised protections schemes allowing the dispute to go to arbitration and having an independent body making a decision on any awards. We are sorry to hear that you were disappointed with the way things turned out but we wish you luck in the future and hope that you are both happy in your new home.

Contact details
Opening hours

Unknown

Address

102 Boutport Street, Barnstaple, EX31 1SY, UK

About

No about information available

Our team

Sean Brickley

No memberships information available

No marketing information available

No memberships information available

No marketing information available