Northwood’s are lovely people, there’s no denying it, what is slightly baffling from a business point of view is why they would risk their company’s decent reputation and allow a couple of unqualified, morally bankrupt cheats to look after the property themselves and not the agents??? The letting business is a profession based on honesty and trust and having people completely lacking in these important skills is a terrible mistake. The property we rented for the short period of time was absolutely lovely but after 6 months of being constantly harassed, we decided enough was enough and handed in our notice. We almost lost our deposit to these villains (the Landlords not Northwood’s), but because Northwood’s seem quite happy to have people like this on their books, my review and lowest possible score reflects this. Until Northwood’s firm up their policy of allowing unvetted and unqualified people and do the skilled customer liaisons themselves, I don’t expect this will be the last review to mention this