We rented our first property with Bluebell Estates for two and a half years before buying our first home. Our rental was a lovely property. In working hours both Karina and Molly were always either an email or phone call away. They were always flexible with any services being booked in and repairs were always completed within a few days of reporting. The new(ish!) weekend system is definitely a vast improvement for any out of hour issues also. At the end of our tenancy Karina and Debbie gave us a check/contact list to bear in mind (which was very helpful) for the inventory review and were fair with our feedback. The deposit was partially returned by the holding company within a matter of days following this. I’d like to add that the whole team remained professional but personable and that’s a rare find with estate management! I’d definitely look to sell with them in the future when/if we upsize.

Bluebell Estates’s, I found them to be a great service provider and very efficient!

Avoid at all costs!!! Absolutely clueless. They are ripping off both landlords and tenants. Basic remedial issues within the property have taken over two years and at the time of writing this are still unresolved. The contractors they use are cheap and unprofessional. The quality of the work is so bad that they have to come out with over and over again collecting money each time. Carpet in living room needed replacing and they fobbed us off for 2 years. In the end the actually landlord felt so bad for us he came and fitted the flooring himself as the prices he was being quoted by Bluebell were 3x more. Faulty integrated microwave, no attempted whatsoever to resolve. Ultimately again the landlord brought us a new microwave as an interim resolution. The integrated microwave is still not functional. Horrific pipe knocking sound that vibrates the house all day and night. The only thing I can liken it to is a train passing through the house. I have a 4,5 and 10 year old who have been kept up through the night with the noise. The issue is within the wall and they won’t pay the cost to have a professional investigate. They keep sending cowboy handy men don’t have a clue what they are doing or rightly quote the cost of knocking in the wall and painting it back afterwards. Leak under the kitchen sink that produces 9-12 mop buckets of water a day. The contractor cancelled the day he was due to attend as he had to do his MOT. He then cancelled again on the day he was ment to attend as he had to pick up his son. The truth is the contractor can’t do the work himself because he get more capable individuals to do it on his behalf. When you call them they don’t answer if they know it’s you and pass the phone to their colleagues so they don’t have answers to simple questions you ask. Sink and bathroom sealed with incorrect building material. No fix. Empty apology after empty apology with no resolution.I honestly don’t know how they are still in business. Avoid at all costs.

Being truthful. Not a nice expereience