The first thing you notice about Brockenhurst Estate Agents is how friendly they are. It was quite refreshing after dealing with a few other agents whilst we were searching for our forever home. We found them an absolute pleasure to deal with and because they treat all their customers this way we found that they were instrumental in pushing the deal through, because I imagine the vendors were as open and honest with them as I am sure they were with the Venders. It just meant that everyone knew what was going on. I couldn’t recommend Andy and his team enough.

Excellent. I rarely review anything but as buying and selling our homes is a bit of a rollercoaster, it calls for sound and steady guidance. I have been well-served by all the staff at Brockenhurst. My personal thanks to Clare & Andy; I know you and the team have gone the extra mile and earned every penny of the very reasonable fee.PositiveResponsiveness, Quality, Professionalism, Value

We choose Brockenhurst as they were friendly and knowledgeable from the get go. We were assured that we would be taken care of and kept up to date throughout the process – and that was completely true. We sold our house in 2 days, and Andy was thoughtful throughout the madness of that. He has updated us with every element of the process and even just checks in to make sure all is ok. We're sad to be moving out of the area, as this means if we sold our house again we wouldn't be able to work with Brockenhurst! I'm not sure another estate agent would ever live up to them.PositiveResponsiveness, Quality, Professionalism

Adam dealt with our sale and was extremely professional, courteous and cheerful at all times, keeping us informed of progress. Adam's maticulous approach made sure he was fully aware of our property and he displayed enthusiasm selling our home understanding the requirements of potential buyers, highlighting the benefits in our home to match the requirements. Adam should be congratulated, he negotiated the best deal possible and we can't thank him enough for his help and advice. Potential Buyers comments back to me were always positive, noting how considerate he was. He made quite a name for himself and would be an asset for any Estate Agents.PositiveResponsiveness, Quality, Professionalism, Value

I would highly recommend Brockenhurst estate Agents if you are thinking of selling a property or entering into a rental agreement. From the first phone call I have found that Brockenhurst have always been given the time to understand my requirements and answer my hundreds of questions. There was no difference in price of the service or valuation of the property against other local estate agents, but what was noticeable quite quickly was the higher level of customer care. The various teams within Brockenhurst have all been very professional, knowledgeable and friendly. Especially worthy of mentioning is Matt Griffiths, the manager who is the person bearing the brunt of my questions. Thank you for making my life easier at a traumatic time.PositiveResponsiveness, Quality, Professionalism, Value

We have received excellent service from Andy at Brockenhurst. He has been communicating with us every step of the way and has worked very hard to find us a buyer very quickly. His diligence and in- depth knowledge of the market are very apparent and dealing with him has re-affirmed our decision to choose Brockenhurst Estate Agents. We would thoroughly recommend them.PositiveResponsiveness, Quality, Professionalism, Value

While looking for a flat in Andover, I recently spoke to Adam at Brockenhurst. He asked me what sort of place I was looking for and immediately had a property in mind, he asked my availability and within a few hours had arranged a viewing for the next day. I was really impressed with Adam's organisation and enthusiasm. Adam's knowledge of the property was great too, even down to remembering the seller's request that we removed our shoes before entering. He had clearly done his homework! Following the viewing, I was given time to think about the place. I appreciated not being rushed into making a decision. I would highly recommend Brockenhurst based on my experience.PositiveProfessionalism

I cannot praise Brockenhurst enough for their support during a particularly challenging sale/purchase. Andy, in particular, communicated with us day and night and was meticulous in ensuring we were kept in the loop at all times. Arranging viewings was really easy and feedback from Brockenhurst was always constructive. We sold very quickly thanks to the team at Brockenhurst who were knowledgeable about our property and took the time to get to know us as a family. Our onward purchase was made much easier thanks to Andy constantly communicating between all parties, facilitating conversations and always forwarding on enquiries quickly - even on his days off! We are so thankful to Brockenhurst for everything they have done and can't recommend them highly enough. We wouldn't hesitate to use them in future.PositiveResponsiveness, Quality, Professionalism, Value

A truly outstanding service from every member of staff I spoke to at Brockenhurst. However, as our move manager, Jo Leigh was particularly outstanding and for me, the star of the show. She displayed care and support for what turned out to be quite a difficult process for me. Jo provided a constant line of communication, displayed an impressive level of professionalism and went above and beyond to make sure everything was done to make the sale as smooth as possible. I cannot recommend Brockenhurst enough to anyone looking to put their house on the market. Look no further. Paul CullisPositiveResponsiveness, Quality, Professionalism, Value

My comment is about the professionalism of the firm and in particular one agent. Adam at Brockenhurst showed us round a property that Brockenhurst were selling on the same afternoon as a competitor did the same at a different property. He hasn't been doing this very long but is a natural in his post. Asking the important questions, guiding the conversation without being pushy in any way. The difference between the way the two appointments were facilitated by the agents was astounding, and we were in no doubt what so ever by the end of the afternoon that we had chosen the right firm to sell our properties. Adam led us around the property and highlighted particular features, we talked about building and development opportunities and we talked about potential drawbacks of the location. He managed the visit, picking up on what we were saying and asking us about how we felt about certain things. We felt it was a professionally but friendly run visit and that he was also very respectful of the property. By comparison their competitor was unable to even confirm the asking price of the other property, we offered to take our shoes off on entering but the agent said not to bother and she was unable to answer questions we asked saying it was a different agent who was managing that property who would contact us to discuss, guess what that call never came. As I said this experience confirmed for us that we had chosen the right agent to sell our home, and happily we bought via them too. Our engagement with Brockenhurst throughout this process has been professional, reassuring, reactive and honest. I would not hesitate in recommending them as the best agent locally to sell or buy through.PositiveProfessionalism