Hi Lauran, thanks for your rating. I can see that you were a tenant in a property that we managed in 2008-09. Could you let us know how we could have made your experience better? Best regards, Eduardo Prato, Director, Martin & Co Aberdeen

Dear Karen, We take your comments very seriously. I believe you are coming in to the office to meet with our branch manager where hopefully all issues can be resolved.

Hi Amy. Great to see that you're happy with the way that your tenant was chosen. At the end of the day, the tenant is your tenant! Happy to accommodate any future requirements that you may have. Best regards, Eduardo Prato, Director, Martin & Co Aberdeen.

Dear Sachin, Thanks for your feedback. We would like to clarify the event surrounding your experience with us. 4th December 2024 Martin and Co contacted landlord regarding repair work required to the property including a oven door which keeps coming off and that the hob had fractured glass, which was broken upon entry. Martin and Co arranged a contractor to attend to have a look. 12th December 2024 Martin and Co provided the feedback of the repair and a quote to replace the faulty appliances, pending your authorization to proceed. 13th December 2024 Landlord wrote back to Martin and Co to advise that they wish to move back into the property and would like us to serve notice on the tenant(s) on this basis that they will be moving back in to the property. 16th December 2024 Martin and Co acknowledged landlord’s email and required written evidence of your statement in order to proceed with the Notice. 17th December 2024 Martin and Co followed up with the repair request for the property as well as written notice of your intentions for the premises. 27th December 2024: Landlord accepted the quotation provided on the 12th of December 2024. Martin and Co acknowledged receipt on the same day. 9th January 2025 Landlord requested an update on the repair. 17th January 2025 Martin and Co followed up again to see if landlord was able to provide written statement of confirmation that the landlord is looking to reside back within the let property. Landlord resent the letter. Martin and Co served Notice on the tenants on the basis that the landlord wishes to move back into the property as their primary home confirming end date of the 11th April 2025. 22nd January 2025 Martin and Co requested an extension of notice by one week to the 28th April 2025, at the tenants request. 10th March 2025 Landlord dismissed the tenants request and queried why he received a lower rental figure. 19th March 2025 Landlord asked Martin and Co to attend to allow access for a survey report to be carried out at the property and for someone to be present for the duration on Tuesday the 25th March 2025. Tenants rejected access as they are not able to be present and are between cities due to the eviction. Tenant was open to providing further dates with availability if it was something that was required whilst they were in situ or could be held off until they had vacated. 20th March 2025 Martin and Co advised that the tenants were not available for this slot and that we are waiting to hear back from the tenants in regards to their availability for access for the duration of their tenancy. 21st of March 2025 Landlord phoned the office requesting a friend come in passed to collect the keys. No notice was provided of who will be in passed and for what purpose. Martin and Co notified the landlord that key collection would not be possible, due to the tenants denying access. Martin and Co were not able to provide the keys as we have had no written confirmation of who will be collecting the keys. Martin and Co emphasized to the landlord the rights of the tenants in regards to access (tenants have the right to deny access, except in the case of emergency) Landlord phoned again to request keys are picked up for a valuation on Monday the 24th of March 2025. Martin and Co empathised again, that access has been denied access on this occasion. Landlord emailed to advise that his friend would be collecting the keys. Martin and Co advised that access has been denied. Landlord emailed in to advise he no longer wishes for tenants to remain in the property due to their lack of cooperation and outlined the financial impact he has had since they moved in due to the amount of repairs carried out. At all times we have acted in line with current Scottish legislation. If you disagree with our actions, you can submit your case to either the Scottish First Tier Tribunal or The Property Ombudsman. We will adhere to their decision. Yours sincerely Eduardo Prato Director

Dear Ejay, Thank you for your feedback. Let's clarify the events around your tenancy. 30th November 2023: Property was listed on the sales market with no offers for over a year and minimal interest. 2nd of December 2024: Property was re-listed on the lettings market 13th December 2023: The tenants viewed the property and place an offer to move in. Landlord accepted offer knowing tenants wanted to stay over 12 months. Landlord had not mentioned that the property would remain on sales market. Tenants moved in on the 31st of December 2024 15th January 2025 – First sales viewing was meant to take place. TT’s were made aware. 17th January 2025 – Second sales viewing – cancelled. Tenants were made aware of the viewing. Tenant phoned to query why the property was on the sales market, to which Martin and Co advised it is not uncommon for a property to be on the sales and rental market and the focus was to find an investor who would take the property on with the tenants still in place to avoid any disruption in the tenancy. 19th February 2025 – Sales viewing took place and viewer was an investor looking to build portfolio. 21st of February 2025 – Offer was received for the property and sent to the landlord at 09:31am. The verbal offer was on the basis that the tenants would remain in situate. Landlord accepted the offer the same day and was recommended a solicitor via Martin and Co. 6th March 2025 – Buyers solicitor requested that vacant possession be given for the property at Mearns Street. 12th March 2025 – Sellers estate agency confirmed vacant possession would be provided and notice to be served on tenants. 14th March 2025 – Martin and Co were informed to serve notice on the tenants. Martin and Co phoned the tenants to explain that regrettably the property has been sold and they would not be able to stay within the property. Martin and Co offered assistance to help relocate the tenants whether it would be to continue with Martin and Co or to provide a reference to a different relocation agent. Notice was subsequently served on the tenants as per the terms of their tenancy agreement. There has not been any issues within the premises throughout the term of the tenancy and the tenants originally provided very positive feedback of their stay. If you are not satisfied with the way that this tenancy has been handled, you can refer it to the Scottish First Tier Tribunal or The Property Ombudsman. We will adhere to their decision. Yours sincerely, Eduardo Prato Director Martin & Co Aberdeen

Dear Matteo, Thanks for your feedback. You're disputing a case that it's currently under review by the Independent Adjudicator of SafeDeposit Scotland, who will make a decision based on the evidence provided by both parties. In them meantime, we'd like to clarify in this forum the events that surround your claim: Type – 2 Bedroom Apartment. Tenant moved in on the XX February 2024. XX January 2024 – Clean of the property instructed XX February 2024 – Ingoing inventory was completed with no mention of further cleaning required. Inventory stipulates good condition overall with condition and cleanliness. XX February 2024 – Landlord visited the premises to drop off a new mattress protector and commented that they wish for a further clean. XX February – Clearblue cleaning attended to finalise the full clean. XX February 2024 – Tenant moved in and accepted inventory on the XX March 2024. No issues have been reported by the tenant other than a leaking kitchen tap in late February. XX December 2024 – Tenant checked out of the property. XX December 2024 – Checkout inventory was conducted and sent to the tenant. Outgoing inventory clearly shows a large degree of cleaning required (majority appliances) along with £35.00 of damages which were; - Door stop broken - £5.00 - TV Unit and display cabinet loose - £15.00 - Mattress protect which was purchased new, now stained - £15.00 - Checkout cleaning invoice - £240.00 Landlord wishes to pursue the charges against the tenants. Tenant is currently disputing this charge via an adjudication with SafeDeposit Scotland. Overall Tenant is undergoing an adjudication process with SafeDeposit Scotland. The outcome regarding the disputed deposit amount is pending. In the meantime the tenant has stopped responding to any communication attempts made by Martin & Co Aberdeen. If you wish to clarify this further, please contact us directly on 01224-636500, aberdeen@martinco.com In accordance to Scottish legislation and your Tenancy Agreement, we will adhere to the decision that the Independent Adjudicator makes in this case. Yours sincerely, Eduardo Prato Director Martin & Co Aberdeen

Hi Jason, Thanks for your feedback. You were one of the tenants of one of the properties managed by us. At the beginning of the tenancy your deposit was registered and transferred to SafeDeposit Scotland in line with The Housing (Scotland) Act 2006. At the end of the tenancy there was a disagreement between you and us about charges that we were requesting to SafeDeposit Scotland against the deposit. Since we could not reach an agreement, and in line with the legislation above-mentioned, the case was submitted to the Alternative Dispute Resolution (ADR) of SafeDeposit Scotland. The adjudicators reached a decision based on the evidence submitted by all parties. SafeDeposit Scotland notified both parties of their decision, which we (Martin &Co Aberdeen) accepted. You could have requested a review of that decision to the adjudicators (if you felt that it was appropriate) within 10 working days, but you declined that option. SafeDeposit Scotland therefore allocate the funds in accordance to the decision of the Alternative Dispute Resolution (ADR) team. With regards of the veracity of all the online review that we regularly receive, we invite you to fact check them. Your are more than welcome to our office where we can take you through the circumstances of the any 5 star review that we have received. All of them, including yours, are from genuine customers, landlords, sellers, tenants and buyers that day in, day out, enjoy our World Class service. Clearly somehow you feel that this wasn't the case in your instance, and we respect your point of view. Yours sincerely, Eduardo Prato Director Martin & Co Aberdeen

Thank you for your heartwarming message. We appreciate your kind words and are thrilled to hear about your positive experience with Juliet. As a team, we are dedicated to providing the best service possible, especially to those who are new to the area. Best regards, Maria Castaneda, Marketing, Martin & Co Aberdeen