Property veiwing

Agent was polite and professional,

I rented a property through FBM and the communication was first class, staff very helpful, approachable and friendly. Whole process went very smoothly. T

With hindsight we would not use this estate agent again. A senior sales negotiator who says she does not negotiate, a branch manager who does not communicate with buyer and seller effectively and a director who does not answer e-mails. There are better out there.

I have had to complain about some of there tennants about noise they are making constantly the company have been unhelpful and quite abrupt and rude in there replying,they are obviously going to do nothing about it plus there tennants had a leak which came into our property,this company sent some one round eventually,they ran the water and said every thing is fine, totally ignoring all the water stains on our ceilings so they were called back because it got worse,we had to get the freeholder involved and the landlord of the property involved because they were taking so long to fixe a simple problem and still they took there time to fix it,with no apologies,no attempt to to say sorry or try and pay for damages,i can say they can not be trusted, not sure what they actually do for there money they take off people and I have e,mails that have been sent back and forth aswell and now they lied to there tenants saying we were saying they were playing loud music at 2am and banging around when I never said anything like that,they nearly made our situation much worse must by lying ,what i actually had said was there water pump was going none stop during the day and at 2am it was going none stop and woke me up,so I said theyneed to get some one to fix it,thank god the neighbours had reported it all ready, i dont know why they lied

Very unhelpful,even when we had a leak and lots of noise and anti social noise nuisance.No help at all and do not care.answer very rudely back and never sort anything.We had to let our freeholder know about issues as they were not sorting anything.we had to wait for the leak to be worse for awhile before it was sorted and only due to my other half knowing the problem but yet the soo called plumber they haf did not sort it or know or want to do anything that they used.it wrecked our insides and they did not care at all.Just like the temants that cause on purpose stuff and I am surprised our ceiling hasn't come down yet.it is more than just normal stuff and they just don't sort out anything.The hard floor in a flat and loads of time of the day problems .they just reply with no care or rudeness instead of doing they're job even from the start.poor company they're false promises of they're fake caring and listening.

Very little contact from FBM. Emails not responded to and answerphone messages not returned. Very disappointed with FBM Tenby. In the past we've used FBM Pembroke and had a much better experience.