Rating
Excellent
Overall, we had a positive experience with White & Guard, and I want to call out the individual efforts of Claire and Peter, who were both genuinely helpful throughout the process. They were responsive, supportive, and made a noticeable difference during the more stressful stages of the sale. 5 stars to them. That said, there are a few areas where I think improvements could be made. The initial valuation and expectations set by the sales manager were overly optimistic, and in the end we had to reduce the price significantly in order to secure a buyer. For anyone selling in the future, I’d suggest taking the initial pricing guidance with a pinch of salt. Towards the end of the process, when things were time‑sensitive and I needed clarity on deposit figures, the agent we had been dealing with went on annual leave (no notice provided) and we referred back to a previous contact who unfortunately didn’t respond. Given how important & time sensitive that information was for the chain, it was a frustrating moment. Communication in general could have been stronger. As someone who works in a role where stakeholder engagement is vital, I did find it surprising how rarely phone calls were used. Sometimes a quick call would have resolved things far more efficiently than waiting on email replies. Despite these issues, White & Guard did perform well in securing the sale, and Claire and Peter’s support deserves recognition. However, the experience has left me questioning whether estate agents as a whole offer value for money in today’s market.
Bishops Waltham - SO32 1GQ
Rating
Excellent
Great people to work with couldn’t do enough to help me sell and buy. Jason was fantastic towards the end to get exchange done. Sam, Nathaniel, and Jade were also involved and were all exceptional. Would highly recommend this estate agent.
Other - KT19 0DB
Rating
Very good
Ryan went above and beyond for us during our viewings . He was professional, friendly, warm and patient . I would recommended him to anyone wanting to sell their home. We can’t thank him enough.
Brighton - BN1
Rating
Good
Grace contacted me via mail shot 5 months into being listed with another agent. Her mailshot was outstanding. Unlike the franked standard letter with digitised signature, hers was in a hand addressed envelope with a real stamp on it - with beautifully heavy gauge paper. The presentation was outstanding. I was curious. So I contacted her and we met up 2 days later. Grace’s approach to marketing the house was new and refreshing. She was full of positive energy and was able to see the positives in a quirky, rural property. She understood my needs as a Seller and was quick to deliver a sales letter and marketing plan, again produced to the highest standard. Her photographs and marketing collateral were high end and working with Matt, she produced an outstanding video which she used for Social Media and the Rightmove and Zoopla portals. I had so many compliments on how she had interpreted my beautiful home and brought it to life with the video tour. Viewings followed. Grace was always courteous and mindful of making them as convenient as possible to fit with me. Unlike most agents who spend about 15 to 30 minutes in the property - Grace spent around 1 hour with prospective clients showing them around and working with them to see the opportunities the property would afford them, should they wish to buy it. Unlike other agents, her feedback was efficient and thorough. She sold my home when it was getting dark at 4pm and when most Sellers are looking to take their properties off the market. The property went live at the beginning of September and went under offer in mid November. Very impressive. Just like her. A property professional who is driven by the highest of standards. If you want a refreshing new approach to selling your home, it really is worth speaking to her and getting her opinion. You really don’t have anything to lose - but everything to gain. We now enter the Sales Progression part of the sale process. So I can’t comment on that as yet. However, I will be happy to do so once I have completed it.
HAMPSHIRE, SURREY AND BERKSHIRE - GU51 0DS
Rating
Good
Rating
Unavailable
Rating
Unavailable
Rating
Unavailable
Rating
Unavailable
Rating
Unavailable