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4.90 /5

(48 View Agent Reviews)

Carnabys Independent Estate Agent

5.00 /5
Meticulous and delivers!

Very high standard of professional advice and assistance at all times. The teams local knowledge is exceptional. Emails, telephone and queries are always dealt with immediately. I feel that the team are through and cross all t’s and dot the i’s. I have used Carnabys for 15 years and wouldn’t recommend them enough. Thank you Terry, Tina and team, you knock the socks of your competitors.

review by Claire Robbins 28.02.2019
5.00 /5
Top Banana!

I cannot rate Carnabys high enough on every level, from arranging the viewing to collecting the keys. Moving house is so stressful and involved and I was really taken care of through the whole process. The customer service and aftercare had been excellent too and the staff at Burgess Hill are just lovely. Happy customer!

review by Alice Haynes 16.11.2018
5.00 /5
A beacon of professionalism and service excellence!

From beginning to end, the whole process of letting a property from Carnabys was smooth, seamless and totally professional. I would have no hesitation in recommending this company. Thank you to all the staff who were most helpful, informative and knowledgeable.

review by Robert Selley 16.11.2018
5.00 /5
Relaxed, accessible & reliable

Moved through Carnabys 3 weeks ago. Supportive through the referencing process. Easy to contact with minor issues that always occur when moving. Friendly and professional manner and who ever we dealt with in the office.

review by Jadine Humphrey 11.08.2018
5.00 /5
Mines and Connors review

We have been renting out property for just over 2 months now and I do not have a bad word to say about Carnabys. They have been nothing but helpful and supportive in situations that did need fixing. Whenever we have needed something we have never been afraid to ask! Thank you for being such kind and lovely people.

review by Yasmine Sealey 10.08.2018
5.00 /5
Helpful and efficient

I found Carnabys easy to get hold of and always helpful, letting us into the property (twice) to get quotes and liaising promptly with the seller. They were efficient and pro-active during the process, sending regular emails and keeping us all on track for the completion date. The individuals in the office also seemed genuinely nice people and happy for us. I don't usually rate services/goods but Carnabys are worth a mention as the best estate agent experience I've had in my years of owning property.

review by Becky Hales 08.05.2018
5.00 /5
Always very helpful and professional

We have used Carnaby’s as letting agents and also to sell our property. The staff are friendly and professional and we were very happy with the service we received

review by Sara Weight 07.05.2018
Reply from agent

It has been a pleasure to act on your behalf Sara over the last few years. Best wishes to all the family from us all.

1.00 /5

The staff are unpleasant and unhelpful. I rented with them for 3 years. I encountered issues with the property which they were unhelpful with.. I ended up paying a lot towards the issues in the property myself until they finally brought a proper contractor in who found it was a building issue and it was finally sorted after about a year. and lots of my own money spent on something not my fault. Some of the staff were rude, patronising and condescending to me. All of the other agencies I have rented from have been much more pleasant and helpful than Carnaby's. I wouldn't recommend as a tenant..

review by Kate Smith 20.04.2018
5.00 /5
great service and support

Carnabys ensured my move into my new home was efficient and hassle free...exactly what I needed a week before Christmas! Thanks to Tina and the team. John

review by John Shepherd 10.01.2018
5.00 /5
Fantastic agency, nothing but good things to say!

We rented a 1-bed flat through Carnabys Estate Agency for over 3 years and have nothing bad to say about them. Luckily, we encountered few issues throughout our tenancy, but what minor issues we did encounter were quickly rectified to a standard we had come to expect from their professional outfit. This was not our first rental but we can positively say it was our most pleasant. Thank you.

review by Oliver Smith 23.11.2017
Contact details
Sales Phone:

01444 245201

Lettings Phone:

01444 245201

Lettings Email:


Opening hours



1 Keymer Road, Burgess Hill, West Sussex, RH15 0AD, South East, UK

Founded in 2001, Carnabys Independent Estate Agents are located in Burgess Hill. <br><br> We specialise in sales, letting & property management in the town and all surrounding villages including Hassocks, Keymer & Wivelsfield. <br><br> We pride ourselves on offering an unrivaled customer service, ensuring each client is kept fully appraised of their transaction from start to finish. <br><br> If you're looking to instruct a local agent to act on your behalf, contact Carnabys for a free, no obligation property appraisal on 01444 245201.

Our team

James Potten

Terry Wilmot

Tina Mottram

Fiona Knight

Diane Wyatt

Property Ombudsman Sales
Property Ombudsman Lettings

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No marketing information available

No awards information available