I would rather sleep on the streets than using the agency I tried to get a viewing for a property, I was offered a time slot that meant I had to change my work shift. I did that. A day before they call me to change for afternoon, which I couldn't. On the day of the viewing, the agent comes, but wrong keys.... We couldn't get in. Again, when I said I can't change the shift she called some colleagues and found one willing to come in on Easter Sunday morning. Helen, the lady that came on Sunday is a real asset to any company, not everybody would have done that. There was an offer under the asking price (or so I heard). We decided to put an offer in and since I don't like haggling, I actually offered a little more than the asking price, thinking that the agent has to take it to the seller. Why am I getting a call the next day being asked " before I take the offer to the seller, is that your top offer?" It was not an auction sale, already had a bad feeling about this. Who's to say the same call was not placed to the other interested party and the sale price driven up? Anyway, it just shows that some would look at you as a number... No feelings or ethics. I still don't understand why was I called since I put an offer in that was above asking price... Call received after posting. Doesn't change anything really, the listing said nothing about a deadline for offers, which would have justified the call I received BEFORE the offer was even relayed to the seller. I can understand seller wanting more, but in that case the call would have been made after. Anyway, I guess as a seller you may want to use P&B. As a buyer, I would think twice. Next time I will make an offer it will be time bound, available for no more than 12 hours, just so that my offer would be considered on it's own merit. 2 weeks later The flat is still on sale, at the initial price; I guess my moneyor my accent was not good enough or the seller was not aware of the offer. PPS It turns out they are not regulated by Ombudsman...