Sale is close to completion now. Karen Preece, our Client Care Manager, provided good communication between all parties, and aided in the process of contract exchange following an agreed sale. As with every house purchase, progress could have been faster, but that's the way the system works and isn't a reflection on the competency of the agents. Prospective sellers: beware of tagged-on 'extras' such as Right Move premium listings and video highlights sold after engaging the agents to sell the property.