Our house finally sold! There were a few mix ups and I'm not sure if PB were at fault of if it was just one of those things. At first we found Karen impossible to get hold of - whenever we phoned, she would be "in a meeting - out of the office - on another call" etc etc. It started to feel like this was the stock answer for anyone who phoned for her! However once we realised that she preferred to do business via email she was very efficient...keeping us up to date an emailing at any hour and even on her day off!